Check Point is seeking a proactive and technically skilled Helpdesk Engineer with proven experience to provide internal IT support for employees across global offices.
This role requires strong troubleshooting abilities, excellent communication skills, and hands-on experience with enterprise IT tools and environments.
Your Impact & Responsibilities
- Deliver technical support for Microsoft Windows-based systems (desktops, laptops, and servers).
- Provide technical support for Mac OS environments, including setup, configuration, and integration with enterprise systems.
- Install, configure, and troubleshoot Windows OS, enterprise applications, and hardware devices.
- Manage and troubleshoot Active Directory, Azure Active Directory , Intune, and MDM solutions.
- Perform advanced troubleshooting and root cause analysis for complex technical issues, including network connectivity, VPN, and authentication problems.
- Handle licensing inventory, compliance checks, and software deployment.
- Support collaboration tools (Microsoft Teams, Outlook, Exchange) and resolve escalated configuration issues.
- Communicate effectively with employees via phone, email, and chat in English.
- Document incidents and resolutions in ticketing systems (e.g., JIRA).
- Contribute to process improvements and implement best practices for IT service delivery.
Your Knowledge & Skills
- 4+ years of experience in IT support or Helpdesk roles within enterprise environments.
- Strong knowledge of Windows OS, Active Directory, Azure AD, and Intune.
- Solid experience with Mac OS administration and troubleshooting.
- Experience with MDM solutions, endpoint security, and asset management.
- Familiarity with cloud technologies (Microsoft 365, Azure) .
- Excellent troubleshooting and problem-solving skills, including root cause analysis for complex issues.
- Strong communication skills and ability to work under pressure.
- Knowledge of Linux advantage.
