Information Technology Executive

Job Summary:

We are looking for an IT Executive to manage daily IT operations, provide technical support to users, and ensure smooth functioning of systems and networks. The role involves handling IT assets, maintaining security and backups, resolving issues within defined timelines, and supporting overall business operations through efficient IT services.

Responsibilities:

Monitor systems, network, and ensure smooth daily IT operations

Handle user issues and resolve IT support tickets within SLA timelines

Manage IT assets including setup, tracking, and maintaining records

Ensure stable internet/Wi-Fi connectivity and perform troubleshooting

Maintain system security through antivirus updates, backups, and access control

Conduct regular system health checks and device maintenance

Prepare IT reports and document incidents/resolutions

Support onboarding, system setup, and IT-related projects while ensuring user satisfaction

Candidate Profile:

12 years of experience in IT support or IT operations

Basic knowledge of systems, networking, and troubleshooting

Experience with device setup (laptops, desktops, printers) and IT asset management

Familiarity with ticketing systems and SLA-based support

Understanding of antivirus, data backup, and user access management

Good problem-solving skills and a user-focused approach

Strong communication and ability to handle multiple task

Why Join Empor

Be the storyteller-in-chief of a fast-growing B2B marketing agency.

Collaborate with a dynamic team that values creativity, ownership, and innovation.

Proudly ISO-certified, SOC 2-compliant, and Great Place to Work (GPTW) certified- reflecting our commitment to quality, security, and people-first culture

If this interests you, kindly share your CV at [Confidential Information]