Information Technology Associate

About Pazago

Pazago transforms the export experience, making each export order faster, more efficient, and stress-free. With streamlined processes and complete visibility, exporters save time, cut costs, and gain control over their processesall while strengthening trust with their clients.

Pazago enables exporters to focus on growth with a platform that simplifies every step of the journey.

Responsibilities:

• System Administration: Manage, maintain, and troubleshoot hardware, software, and network systems.
• IT Support: Provide timely technical support to team members, ensuring minimal downtime and operational disruptions.
• Infrastructure Management: Oversee and optimize IT infrastructure, including servers, cloud platforms, and communication tools.
• Data Security: Implement and maintain robust security protocols to protect company and customer data.
• Software Deployment: Assist with the installation, configuration, and updates of business-critical applications.
• Vendor Management: Collaborate with third-party IT service providers and hardware/software vendors.
• Process Improvement: Identify opportunities to improve IT processes, automate repetitive tasks, and ensure system efficiency.
• Documentation: Maintain accurate documentation of IT assets, configurations, and procedures.
• Project Support: Contribute to IT-related projects, including system upgrades, new tool integrations, and scaling infrastructure for business growth.

Qualification:

Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).

2+ years of experience in an IT support or infrastructure management role, preferably in a startup environment.

Proficiency in operating systems (Windows, MacOS, Linux) and cloud platforms (e.g., AWS, Azure, Google Cloud).

Strong understanding of networking concepts, including LAN/WAN, firewalls, and VPNs.

Familiarity with cybersecurity best practices and data protection standards.

Experience with productivity tools (e.g., Office 365, Google Workspace) and collaboration platforms (e.g., Slack, Zoom).

Excellent troubleshooting and problem-solving skills.

Ability to manage multiple tasks and work effectively under pressure.

Strong communication and interpersonal skills.

Location - Mumbai