Information Technology Administrator

Responsibilities:

• Own end-to-end IT operations.
• Device provisioning (macOS/Windows), endpoint setup, VPN, and collaboration tools.
• L1/L2 troubleshooting across hardware, software, and network issues.
• Ensure uptime and responsiveness for internal systems.
• Run seamless onboarding and offboarding.
• Zero-delay laptop provisioning.
• Accurate access grants aligned with the role.
• Immediate and complete access revocation on exit.
• Maintain clean, auditable access logs.
• Administer identity and access systems.
• Google Workspace / Microsoft 365 / Slack / Jira / GitHub, etc.
• Role-based access control (RBAC).
• Periodic access reviews.
• License management and optimisation.
• Own IT asset lifecycle management.
• Inventory tracking, tagging, and audits.
• Device health monitoring.
• Repair coordination and replacements.
• Depreciation and refresh planning.
• Head of IT procurement and vendor management.
• Hardware and software purchasing.
• License forecasting and renewals.
• Vendor negotiations and SLA tracking.
• Budget alignment with Finance.
• Support IT security and compliance.
• Endpoint security monitoring.
• Patch management and updates.
• Assist in audit preparation (ISO/PCI/internal reviews).
• Maintain documentation, SOPs, and IT policies.
• Support office and infrastructure scaling.
• Network setup, Wi-Fi, routers, and firewall coordination.
• Office expansion support.
• Conference room tech reliability.

Requirements:

• 3 to 6+ years in IT Administration / IT Operations.
• Hands-on experience managing macOS and Windows environments.
• Experience with Google Workspace or Microsoft 365 administration.
• Strong understanding of identity and access management.
• Experience managing IT assets and procurement workflows.
• Basic understanding of networking (routers, Wi-Fi, firewalls).
• Strong troubleshooting and problem-solving skills.
• High ownership and responsiveness.
• Experience in a fast-scaling startup or fintech environment.
• Exposure to ISO 27001 / security audits.
• Experience with endpoint management tools (MDM).
• Vendor negotiation experience.
• IT certifications (Microsoft, Cisco, etc. )