Informatica L2

Title: Informatica L2 Support Engineer

Description:

• Informatica production support(24*7) experience and operations
• L2 application monitoring and production issue resolution - Informatica
• Incident reporting
• L2 analysis for incidents reported
• Meetings with different teams for issue analysis and resolution
• SOP preparation
• Participating in Bridge calls and driving it.
• IM/PM management
• Willing to work in Rotation basis on 24*7 support model
• Willing to work from office (no WFH/Hybrid model)

Primary skills

• Informatica - Power Center Monitor, Power Center Workflow Manager, Scheduler, Power Center Designer
• Unix/Linux commands and scripting
• DWH concepts
• SQL/PostGres data analysis and profiling
• DB - Greenplum
• Incident and problem management
• L1, L2 issues analysis and resolution
• Business communication - User interaction, L1 training, SOP preparation
• Production operations and support activities
• Data processing and transformation - ETL
• Readiness to learn new technologies
• Flexibility to work on various type of tasks within the operations
• Status reporting - WSR, DSR, et.al.
• CAB calls
• Worked into Service now or any ticketing tools.
• Have knowledge of ITIL process
• Managing team and experience in shift roster and task assignment.

Secondary

• ITRS
• ALM
• Cloudera