Industry Subject Matter Advisor

Project Role : Industry Subject Matter Advisor

Project Role Description : Work closely with client project teams to provide expertise (functional, technical, industry, tools/methods) to ensure successful solution design and delivery.

Must have skills : Mulesoft Anypoint Platform

Good to have skills : Database Management, Microsoft SQL Server Administration, MongoDB Administration, IBM MQ, Actian Pervasive Database

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education Technology Graduate and other Jira confluence service now navblue CAE pervasive database ActiveMQ IBMmq

Summary

Offshore Lead responsible for managing L2/L3 application and production support for airline domain systems. Leads offshore teams supporting .NET applications, SQL Server, and server/application environments while ensuring SLA and ITIL compliance. Acts as the primary coordination point between onshore and offshore teams, facilitating smooth communication, handovers, and issue resolution. Handles client coordination, incident management, escalations, and root cause analysis. Ensures high availability of critical airline applications and continuous service improvement.