JOB DESCRIPTION
Position: Industrial Psychologist
Department: Customer Success and Provider Relations
Location: West Delhi Paschim Vihar
Job Summary:
We are looking for an Industrial Psychologist to join our Customer Success and Provider Relations team. This role is essential in promoting positive relationships between customers and providers, enhancing internal organizational practices, resolving interpersonal issues, and supporting business growth. The ideal candidate will bring a strong foundation in organizational psychology, exceptional communication abilities, and a collaborative mindset to help improve both client experiences and internal processes.
Key Responsibilities:
Customer Success & Relationship Management:
- Understand the psychological drivers of customer engagement, loyalty, and satisfaction.
- Apply motivational and behavioral principles to improve customer relationships and retention.
- Conduct assessments and gather feedback to continuously optimize the customer journey.
- Provide support that considers emotional intelligence and psychological insight into client concerns.
Client and Provider Relations:
- Mediate conflicts using psychological techniques to foster healthy professional relationships.
- Analyze relationship dynamics and provide recommendations for improved communication and alignment.
- Promote conflict resolution strategies based on empathy, trust-building, and organizational well-being.
Organizational Development & Business Growth:
- Partner with the business development team to align growth strategies with psychological insights.
- Contribute to the development of a positive organizational culture that supports engagement and performance.
- Use behavioral science to guide leadership in decision-making, employee engagement, and service improvements.
Provider Onboarding and Training:
- Design and implement psychologically informed onboarding programs that enhance integration and performance.
- Assess providers psychological readiness to work within our environment and offer tailored support.
- Collaborate on training content focused on emotional intelligence, communication, and customer handling.
Qualifications:
- Master's degree in Industrial Psychology, Industrial-Organizational Psychology, or a related field.
- Experience in organizational development, employee or client relations, and conflict resolution.
- Strong ability to interpret behavioral data and apply psychological theory in practical settings.
- Excellent interpersonal and communication skills, both written and verbal.
- Comfortable working cross-functionally across teams with an emphasis on collaboration and psychological safety.
- Experience in onboarding, training, and employee engagement is an advantage.
- High ethical standards with a commitment to confidentiality and professionalism.
Job Type: Full-time
Salary: 25,000 30,000 per month
To Apply: WhatsApp your resume to 9354998586
Thanks & Regards
Team Mantra Care
