Indian Office - Benefits Manager - LOA and Employee Support

Job Description

We are a fast-growingorganizationwith a strong foundation in delivering both technology-driven solutions and business process outsourcing (BPO) services. Our global operations spanindustries, allowing us to support clients across a wide spectrum of services. Our BPO capabilities are built on deep domain expertise, operational excellence, and a strong commitment to data security and compliance.

In our core managed services practice, we are redefining professional services throughdata-driven innovation, helping clients make smarter, faster decisions with actionable insights. Our team blends advanced analytics, robust platforms, and efficient processes to support strategic and operational needs across finance, compliance, and operations.

Advance Your Career with FinServ Consulting

Personal and professional growth is a core focus at FinServ Consulting. Here's how you can benefit by joining our team:

• Develop core consulting skills by directly working with distinguishedprofessionalsacross industries.
• Control your career trajectory by joining a merit-based organization with a dedication to identifying top performers
• Receive mentorship from the organization's most senior members
• Drive internal growth initiatives and learn the firm's inner operations
• High degree of autonomy/freedom in day-to-day work

The Benefits Manager - Leave of Absence (LOA) & Employee Support is responsible for the administration and oversight of employee benefits, with a specialized focus on leave management (FMLA, disability, workers compensation, parental leave, and other protected absences). This role serves as the primary point of contact for employees regarding benefits and LOA, ensures accurate data and system feeds between benefits vendors and internal HRIS/payroll, and supports a positive employee experience through clear communication, education, and guidance.

Responsibilities

Leave of Absence Administration

Administer LOA programs (FMLA, state leave laws, disability, workers compensation,

personal leaves, etc.).

Provide empathetic and clear employee guidance on leave rights, return-to-work

expectations, and benefit impacts.

Ensure proper documentation, tracking, and compliance with federal and state laws.

Partner with managers and HR to support transitions, accommodations, and employee

return-to-work plans.

Benefits Administration & Compliance

Oversee benefit eligibility, enrollments, life event processing, and employee inquiries.

Maintain compliance with ERISA, ACA, HIPAA, COBRA, and other governing

regulations.

Support plan audits, annual open enrollment, and vendor performance reviews.

Data Feeds & Vendor Integration

Manage benefit file feeds and integrations with payroll, HRIS, and benefit

vendors/carriers.

Monitor, troubleshoot, and resolve data errors impacting benefits, payroll deductions,

and LOA pay.

Partner with IT, payroll, and vendors to improve feed accuracy and efficiency.

Manage Vendors - Broker, 401k, Ancillary Benefits

Employee Support & Communication

Provide direct one-on-one support for employees navigating benefits and leave

questions with empathy and clarity.

Lead educational communication such as benefit guides, employee notices, FAQs, and

training sessions.

Ensure LOA conversations are confidential, supportive, compliant, and well documented

Skills Required

Core Skills

Strong communication skills

Highly organized and dependable

Ability to follow processes and instructions carefully

Good judgment and willingness to escalate when appropriate

Strong time management and multitasking skills

Educational Requirements

Basic knowledge of employee relations concepts

Excellent written and verbal English communication skills

Strong attention to detail and organizational skills

Proficiency in Google Workspace

• Comfortable working with confidential and sensitive information