IND Senior Manager - Health - Ops

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.

INFORMATION ABOUT THE BUSINESS

Aon Health and Benefits takes a long-term view of benefits management that aims to help companies achieve a balance between using benefits as a retention tool and managing escalating costs. These offerings include end-to-end solutions to benefits management, alignment of your benefit plans with corporate strategy and policies, considerable purchasing leverage, systematic and structured approach.

GENERAL DESCRIPTION OF ROLE:

The Senior Manager provides support coaching and delivers constructive feedback to team members and encourage all to take an active role in their own Continued Professional Development (CPD). The manager also has leadership responsibility for a team of colleagues and is responsible for all performance management activities in line with company policies and legislation. Effective liaison to key clients, accounts and external business stakeholders. Offering ability to leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. The colleague will have demonstrated ability to streamline processes for efficiency and productivity. Transition specialist adept in creating seamless integration of new operations and businesses

JOB RESPONSIBILITIES :

The colleague will be accountable for all deliveries at a regional level

• Deliver projects through direct reports with a span of 20-30 team members (including Operations Managers) and ensure adherence to timeline, quality, cost
• Ownership of Manager's career path, succession planning and performance management - Focuses on enhancing technical & personal effectiveness through training, education and coaching
• Ensure job rotation of colleagues to facilitate learning
• Manage people managers (typically 3-4), careers, attrition and Employee engagement
• Manage and own stakeholder relationships and acts as first point of escalation for projects
• Identify and promote job exchange opportunities outside of business unit
• Business Development - showcase operation center capabilities across organization, source new business
• Drive operational efficiencies through quality, technology, automation, and standardization initiatives
• Responsible for efficient resource allocation, capacity, and budget utilization to ensure profitable delivery
• Work closely with Unit Manager to track critical financial and operational metrics with a view to meet unit objectives and drive operational excellence.
• Leverage best practices followed in other operations groups in Consulting operations across the globe and introduce the same for the team.
• Risk Analysis and mitigation - Understanding of high impact risks, develop mitigation plans and governance
• Succession planning for critical roles
• Collaborate with support functions - TD, Quality, HR etc. to drive initiatives
• Facilitate Research & Development activities - support in developing white papers, product development, insights, marketing collaterals etc
  
  

SKILLS/COMPETENCIES REQUIRED :

• Excellent interpersonal, communication skills
• Proven multi stakeholder management experience
• Strong Project Management experience
• Adaptability to a changing and high growth environment
• Management of Portfolio specific business needs.
• Client management/ relationship management
• Ability to understand end consulting solution
• Data Analysis - Engagement Content
• Coaching/ Mentoring - Expertise
• Team Management Skills
• Proficiency with MS Office, MS Excel Advanced, MS Word and Power Point
• Leverage technology to bring efficiencies and improve quality
• Contribute to improving technology solutions and its applications
• Identify new technology & tool requirements and acquire/ develop process knowledge

HOW WE SUPPORT OUR COLLEAGUES

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.

Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!

Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.

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