IND Manager Health - Broking

Job Title- IND Manager Health - Broking

Solution Line- Broking

Position type- Full Time

Work Location- Gurgaon

Working style- Hybrid

Cab Facility- Yes

Shift Time - 12PM to 9PM

People Manager role: Yes

Required education and certifications critical for the role

Graduate / Postgraduate

Required years of experience -

6-8 year of relevant experience

AON IS IN THE BUSINESS OF BETTER DECISIONS

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.

INFORMATION ABOUT THE BUSINESS

Aon Health and Benefits takes a long-term view of benefits management that aims to help companies achieve a balance between using benefits as a retention tool and managing escalating costs. These offerings include end-to-end solutions to benefits management, alignment of your benefit plans with corporate strategy and policies, considerable purchasing leverage, systematic and structured approach.

GENERAL DESCRIPTION OF ROLE:
Results-oriented individual with rich experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Offering ability to leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Demonstrated ability to streamline processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Transition specialist adept in creating seamless integration of new operations and businesses


JOB RESPONSIBILITIES:

• People Management - Typically managing a team of 8-12 colleagues (may vary depending on the overall team size) and reporting into the Service Manager.
• Project Management - Manage projects end to end with focus on Quality of Delivery and Process Efficiency.
• Track and control project timelines, resource allocation, identify and mitigate risks, and accountable for communication management.
• Collaborates with extended leadership and other key stakeholders in managing service delivery, capacity management, and key performance metrics.
• The individual develops and implements strategy to achieve the defined business objectives/targets and provides guidance in determining service level agreements, determining control standards and identifying issue escalation matrix.
• Define and implement SLAs along with on-shore stakeholders.
• Acts as the first point of contact for colleagues, on company programs and policies.
• Demonstrates flexibility and adaptability in a changing environment.
• Strong product and domain expertise.
• Stakeholder and market management.
• Translate the business goals to individual goals and set expectations/targets.
• Performance management through regular connects of all direct reports.
• Ensure colleagues are motivated and engaged to perform.
• Define career paths & development goals and ensuring succession planning for critical roles.
• Focus on enhancing technical & personnel effectiveness through training, education and coaching.
• Implement various quality, technology, automation and standardization initiatives to enhance operational efficiency.
• Risk Analysis and mitigation - in case of crisis situations, provide viable alternatives with least impact to business

SKILLS/COMPETENCIES REQUIRED:

• Proficient with Data Analysis.
• Project Management of multiple projects.
• Ensure Capacity and Workload management.
• Effective People Management.
• Effective Stakeholder Management.
• Understanding of consulting solution.
• Risk and Escalation Management.
• Understanding and Reporting of Operational Metrics.
• Advanced MS Excel.
• Proficiency on MS word and Power Point.
• Ability to Apply technology tools to situations & provide unique solutions.
• Contribute to improving technology and its application.
• Coaching/Mentoring - Intermediate Level.
• Working with People as project teams: Should be able to maintain colleague data. Working with teams, staffing, resource allocation, demonstrate cultural awareness, participate in the development plans for the colleagues.
• Can evaluate and execute Process re-engineering.
• Displays a high degree of business acumen.
• Skills: Excellent communication and listening skills, Planning, Analytical and critical thinking capabilities, Problem Solving, Decision Making.
• Flexibility/Adaptability.
• In depth knowledge of project management practices.
• People Management, Risk Analysis & Management, Budgeting & Forecasting, Negotiation, Operations Management, Project Management, Stakeholder Management, Coaching & Feedback, Solution Oriented approach and Conflict resolutions.
• Data Analysis, Proficient with MS Office, Effective Written and verbal communication skills, Domain Knowledge, Analysis & Report Out.
• Cost Reduction Strategies, Cross-functional communications, Business Development
  
  

HOW WE SUPPORT OUR COLLEAGUES

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.

Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!

Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.

COMMITMENT TO SUSTAINABILITY
Aon is dedicated to integrating sustainability into our core business practices. We strive to minimize our environmental impact through innovative solutions and responsible stewardship, ensuring a sustainable future for our clients and communities.

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