IND Consultant I or II - Business Service Support

GENERAL DESCRIPTION OF ROLE:

You will be a part of Aon's US Commercial Risk will act as key point of contact for clients, providing expert advice, high quality, innovative and profitable service in accordance with the client's needs and the agreed Scope of Service Agreement. This role requires excellent interpersonal skills, strong attention to detail, and a deep understanding of insurance procedures.

JOB RESPONSIBILITIES:

• Liaise with client Service Advisors and colleague inquiries on business and insurance requirements and is responsible for managing the insurance process.
• Ensuring all insurance process are up to date, and compliant with company policies and Industry standards.
• Produces evidence of insurance posting notices, Auto identification cards and Policy Declaration pages based on a client's request.
• Learn required knowledge for performing the tasks assigned and complete them as prescribed by industry and Aon
• Learn Policy Management System
• Daily production goals include 8-12 service requests. Quality Control goals include reviewing and recording 20-25 service requests in the QA Citrix database.
• Prepare ad maintain regular reports on status of tasks, highlight any misses or non- compliant docs.
• Continuously review and improve the process to enhance efficiency and compliance.
• Attention to detail.
• Ability to learn quickly.
• Well organized
• Comfortable operating in a rule-oriented environment; yet, able to appreciate nuances.
• Work in a Deadline based Environment to meet the production levels agreed.
• Good Communication skill
• Proficiency with Microsoft Office Suite products (Outlook, Word, Excel)
• Provide exceptional customer service to internal and external stake holders.

HOW WE SUPPORT OUR COLLEAGUES

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.

Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!

Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant, and more valued.