IND Consultant I - Business Service Support

Job Title-IND Broker Specialist

Solution Line-Commercial Risk ABS

Position type-Full Time

Work Location-Bangalore, Whitefield

Working style-Hybrid 5-Days in Office during transition phase.

Cab Facility-Yes

Shift Time-5:30 PM to 2:30 AM and 8:30 PM to 5:30 AM Local Time

Arl- 7.1

People Manager role:No

Required education and certifications critical for the role-

Graduate.

Required years of experience -

0-3 / 3-6 +Years Relevant Experience

AON IS IN THE BUSINESS OF BETTER DECISIONS

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are committed to our purpose as one firm, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.

Information about the business

Commercial risk team provides risk solutions to businesses across a larger number of sectors within and outside of the United States. Typically, clients will be either a national or a multi-national company. These clients will be looking for a tailored approach towards transactional risk transfer as well as risk management advice and services.

General description of role:

This Analyst role is a critical operational partner to Specialty Brokers, ensuring that complex placements are supported by accurate, compliant, and timely documentation. The position is ideal for someone who is detailoriented, processdriven, and interested in building a career in specialty insurance and broking operations.

Job responsibilities:

The Colleague provides high quality administration support for internal and external clients, being the technical expert in the team and sharing their expertise by:

• Produce highly customized, timesensitive certificates of insurance for a wide range of specialty broking placements, ensuring accuracy, completeness, and compliance with policy terms, client instructions, and carrier requirements.
• Adapt certificate language, limits, and endorsements to reflect unique client and placement structures while adhering to internal quality standards.
• Prepare, review, and process complex surplus lines invoices, ensuring required documentation is gathered, validated, and compliant with applicable surplus lines and regulatory requirements.
• Coordinate with brokers, carriers, and internal compliance teams to ensure accurate, timely completion of all surplus line's filings and related documentation.
• Partner closely with Specialty Brokers to understand client needs, placement structures, and coverage terms, translating broking instructions into precise, compliant documentation.
• Act as a key liaison between brokers, internal operational teams, and carrier partners to support timely information exchange for certificates, invoices, and specialty documentation.
• Manage internal workflows, including document tracking, coordinating approvals, updating internal systems, and maintaining organized, auditready records.
• Monitor multiple deadlines and competing priorities in a fastpaced environment, proactively raising risks or delays to ensure all deliverables meet strict time, quality, and compliance standards.

Skills/competencies required:

• Strong attention to detail with the ability to produce accurate documentation under tight deadlines.
• Solid understanding (or strong ability to learn) of insurance policy structures, certificates of insurance, and surplus lines concepts.
• Excellent organizational skills, with the ability to manage multiple tasks and priorities in a fastpaced setting.
• Strong written and verbal communication skills, with the ability to interact professionally with brokers, carriers, and internal stakeholders.
• High level of integrity and discretion when handling confidential and sensitive information.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and comfort working within internal systems and databases.
• Demonstrated problemsolving skills and a continuous improvement attitude.

How we support our colleagues

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.

Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!

Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.

Commitment to sustainability

Aon is dedicated to integrating sustainability into our core business practices. We strive to minimize our environmental impact through innovative solutions and responsible stewardship, ensuring a sustainable future for our clients and communities.

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