General Description Of Role
Assist consultants and other stakeholders for US Health and Benefits domain, delivering RFP/Renewal reports to the Clients. Working on the internal client database tool to update policy information related to US health and benefit plans. Providing clients with market insights and a measure of how their benefit programs compare to the competition. Delivering reports based on various parameters i.e., premium, claims & Loss ratios.
The process involves analysis of healthcare products information provided by vendors & onshore consultants pertaining to premium, claims, plan attributes.
Job Responsibilities
- Provide high-quality administrative support to both internal and external clients.
- Operate as part of a team under the supervision of Senior Analysts or Managers.
- Execute projects in line with SLAs, ensuring timely delivery and high-quality standards.
- Review plan and proposal documents to create plan designs in the Greater Insight System.
- Ensure accurate and timely service delivery and maintain defined productivity levels.
- Resolve issues and queries, document actions, and follow up as needed.
- Identify and support operational improvements.
- Collaborate with peers to understand methodologies and adhere to established processes.
- Enhance technical skills and effectiveness through ongoing training and education.
- Bridge communication between onshore consultants and insurance vendors.
- Manage client and shared mailboxes efficiently.
Skills and Competencies
- Basic knowledge of MS Excel, including text, math, statistical, and logical functions (e.g., LEFT, LEN, SUM, PRODUCT, AVERAGE, COUNT, IF, OR, and lookups).
- Proficiency in creating, editing, and formatting presentations (PowerPoint).
- Strong business communication skills—both written and verbal—in English.
- Ability to communicate ideas clearly and confidently.
- Flexible, proactive, and accountable with a collaborative mindset.
- Analytical and problem-solving skills; self-driven with an aptitude for learning.
- Knowledge of VBA macros and stakeholder management is a plus.
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