Income Audit

Key Responsibilities:

1. Night Audit Duties:

• Reconcile and balance daily financial transactions, including guest accounts, cash, and credit card transactions.
• Verify and ensure all hotel revenue is accurately posted and recorded.
• Prepare and review daily financial reports, including occupancy statistics, revenue reports, and discrepancies.
• Perform end-of-day closing procedures, ensuring accuracy and completeness.

1. Guest Services:

• Provide excellent customer service to guests, addressing inquiries, requests, and concerns promptly and professionally.
• Check guests in and out of the hotel, processing reservations and handling any special requests.
• Manage guest complaints and resolve issues effectively, ensuring a positive guest experience.

1. Security and Safety:

• Conduct regular security checks of the property, including monitoring surveillance systems and ensuring the safety of guests and staff.
• Handle emergency situations, including coordinating with emergency services and following established protocols.

1. Communication and Coordination:

• Communicate effectively with other departments to ensure smooth operations and address any issues that arise during the night shift.
• Prepare and distribute communication logs and reports to relevant departments for follow-up.

1. Administrative Tasks:

• Maintain accurate records of guest interactions, transactions, and incidents.
• Assist with administrative tasks such as filing, data entry, and updating guest information.

Qualifications:

• High school diploma or equivalent required; associate or bachelor's degree in hospitality management or related field preferred.
• Previous experience in a hotel or customer service role is highly desirable.
• Strong attention to detail and excellent organizational skills.
• Proficient in using hotel management software and basic office equipment.
• Ability to work independently and manage multiple tasks effectively.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive information and maintain confidentiality.
• Flexibility to work overnight shifts, weekends, and holidays as required.