Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average.
BETSOL's open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance.
BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers.
BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India.
We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities.
Learn more at betsol.com
Job Description
- Manage end to end Incident Management Process aligning to the ITIL guidelines while adopting to the organizational requirements.
- Co-ordinate with various teams within and outside the organization to investigate and resolve incidents.
- Ensures service excellence is achieved through managing major incidents for the organization with effective use of agreed tools and defined deadlines.
- Capture timelines, prepare, review and publish the Root Cause analysis for major incidents within agreed timelines.
- Works in a 24/7 environment, hence adhering to shift plans of the team.
- Manage Bridge calls efficiently, capturing key points and ensuring all stakeholders communication is managed effectively and in a timely manner.
- Make sure all incidents are resolved/closed within the Agreed SLA with timely communication.
- Must have experience working with service management tools like JIRA, SNOW, alerting etc.
- Any other related tasks as required.
Qualifications
B.E./B.Tech/MCA /BSc (Computer Science)
