Incident triage, SLA escalation and service management processes

Tcp, Ldap, Juniper, Dns, Linux Administration, DHCP, Problem Management, Nfs, Ticketing Tools, BGP, Ipam, Firewalls, Cisco, OSPF, IS-IS, Cisco network configuration, Network Security architecture, Mpls, Acls, Microsoft administration, Global Incident Management, IP routing protocols, Ip, Server Load Balancing

Major Incident Management, Service Operations, ITIL Foundation V3

Service Now, Itil Processes, Service Desk, customer service, quality development, Ticket triage

It Services, Incident Management, Operations, Compliance, Troubleshooting

Major Incident Management, Itil Framework, change management, R2D2 Global, Offshore Operations