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Incident Management Professional

Han Digital Solution
Hyderabad, Jammu
3-7 Years
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Job Description

  • Manage and oversee end-to-end incident management processes across IT systems and services.
  • Ensure incidents are identified, logged, prioritized, and resolved within defined timelines.
  • Drive root cause identification and preventive actions to reduce incident recurrence.
  • Monitor incident trends and recommend process improvements.
  • Provide structured updates to leadership on incident status and impact.

Key Responsibilities:

Incident Management & Control

  • Oversee incident management protocols and guide teams on execution.
  • Classify incidents based on impact and urgency.
  • Ensure accurate logging and tracking of all incidents.

Root Cause Analysis & Prevention

  • Perform detailed root cause analysis for major incidents.
  • Identify corrective and preventive measures to avoid recurrence.
  • Review recurring incidents and recommend process improvements.

Monitoring & Reporting

  • Analyze incident trends and system behavior.
  • Prepare reports on incident metrics and resolution effectiveness.
  • Escalate critical incidents as per defined processes.

Stakeholder & Leadership Updates

  • Provide regular status updates on ongoing incidents to senior management.
  • Ensure transparency and adherence to incident escalation procedures.

Qualifications & Experience:

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
  • Prior experience working in an incident management role.
  • Strong understanding of IT service management processes, IT infrastructure, and IT operations.
  • Ability to work under pressure and manage multiple incidents simultaneously.

More Info

Job Type:
Permanent Job
Industry:
Consulting, Professional Services
Role:
Other Legal/Law
Function:
Legal
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Han Digital Solution

Data & Strategy for your Talent, Market, R&D, and Growth Founded in 2003, Han Digital offers suite of strategic consulting and talent advisory to Fortune500 customers across Software/IT, BFSI, Semicon, Telco, Healthcare, and Engineering verticals. Our expertise spans Global Talent Intelligence, Market Research, GenAI Data Solutions, GCC Programs, Strategic Consulting, Executive Search and Talent Solutions. Our Core Focus Areas: 1.Global Capability Centers (GCCs), ER&D, and IT Pioneers: We offer a comprehensive strategic consulting suite for GCCs, ER&D, IT players, and tech startups in India, the Philippines & emerging ITBPM markets to scale and transform their businesses. 2.AI/MLOps Data Solutions: We empower GenAI players with all data annotation, content moderation, image sourcing, and data labeling, to enhance customer agility and innovation. 3.Executive Search and Hiring Solutions: Our executive search, specialized niche skill hiring and staffing cater specifically to the IT-BPM industry, helping you to find and hire the right talent. 4.Industry Research: We benchmark and provide custom market research to solve complex business problems related to the market, competition and growth. Why Han Digital •Proven Expertise: 20 years of expertise in talent intelligence and tracking over 15,000 niche technology skills. •Innovative Solutions: Offering scalable AI/MLOps data solutions to drive innovation and elevate customer experiences in the future of GenAI. •Hiring Partnerships: Yearly over 100,000 candidates and 5,000 job roles handled, helping niche technology and semiconductor hiring for Fortune 500 customers. Our Commitments to Excellence: At Han Digital, we believe in staying ahead of market trends through proven domain expertise and strong thought leadership.

Job ID: 139128159

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Last Updated: 16-01-2026 10:02:35 AM
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