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Major Incident Management
Responsible for managing incidents impacting the global business or its clients.
Deciding the severity of the incident based on the duration of outage and business impact.
Ensuring timely and accurate incident reporting.
To limit business impact by providing quick resolutions.
Sending timely communication to stakeholders and senior management to notify of an on-going high severity incident.
Ensuring quality data capture within Service Now, including client impact.
Creating MIM tickets for issue caused due to operational errors.
To take timely updates in case of any new implementations in applications
A part of the Tata group, India's largest multinational business group, TCS has over 500,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $22.2 billion in the fiscal year ended March 31, 2021, and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.
Job ID: 106266861
