Incident Management

Job Title : Incident Management

Experience: 1-3 years

Location : Bangalore

Notice period : immediate – 15 days

Mandatory Skills :

1. Active Directory
2. Bit locker
3. Service Now Ticketing tool.
4. Troubleshooting
5. Incident management
6. Candidate Should have experience in International Tech Support

Description :

We are looking for an experienced Incident Management professional to join our team. The successful candidate will be responsible for managing incidents and ensuring that issues are resolved in a timely and effective manner. The ideal candidate should have 1-3 years of experience in a similar role in the Indian job market.

Responsibilities :

• Monitor and manage incidents, ensuring that issues are resolved in a timely and effective manner
• Work closely with other teams to identify and resolve issues
• Document incidents and provide regular updates to stakeholders
• Provide support to end-users and resolve issues as required
• Contribute to the development of incident management processes and procedures

Skills and Qualifications :

• 1-3 years of experience in a similar role
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work well under pressure
• Experience with incident management tools and systems
• Understanding of ITIL best practices
• Bachelor's degree in Computer Science or a related field