Job Description
Incentive Compensation (IC) IT Lead
People Manager / Team Lead over IC Technical Analysts Business-IT Delivery Owner
Role Summary
The IC IT Lead owns endtoend delivery for Incentive Compensation-spanning daytoday incident response, continuous enhancements, and strategic projects. This leader manages technical analyst resources, orchestrates business-IT coordination, sets work standards and rhythms, reports status, surfaces risks early, and shapes a longterm roadmap. The ideal candidate is a clear communicator, a structured operator, and a curious think tank who takes ownership, asks better questions, and drives outcomes.
Team Composition & Operating Model
- Build a team composed of technical analysts with strong functional understanding of Incentive Compensation to interact effectively with business stakeholders.
- Ensure analysts can translate business requirements into technical designs, configurations, and integrations.
- Establish work management practices (intake, triage, prioritization, Kanban/Scrum), capacity planning, and oncall rotations for incident coverage.
People Leadership & Team Management
- Lead and mentor an IC technical analyst team define role expectations, skill matrices, and development plans.
- Set quality bars for configuration, test cases, and documentation.
- Coach the team to balance technical depth with business communication and stakeholder empathy.
Delivery Ownership: Incidents, Enhancements, Projects
- Incidents: Run ITILaligned incident management-rapid triage, root cause analysis, business communications, and postincident reviews.
- Enhancements: Operate a backlog-assess value, size work, schedule sprints/releases, and ensure regressionsafe delivery.
- Projects: Lead crossfunctional program delivery (scope, plan, RAID logs, timelines, stakeholder alignment, change management).
Platform & Process Governance
- Oversee Oracle Fusion Incentive Compensation configurations and related tooling ensure standards, controls, and audit readiness.
- Govern critical IC objects and flows (participants/roles, comp plans/measures, transaction crediting, payment runs, attainment reporting, and data integrations with Payables-preferably Oracle EBS).
- Own environment strategy (dev/test/prod), release management, and regression testing frameworks.
Stakeholder Engagement & Communication
- Serve as the single accountable owner for business partners (Sales Ops, Finance/Payables, HR Comp) and IT (ERP, CPQ, Data/Integration).
- Run executiveready status communications: dashboards, weekly readouts, risk/issue escalation, and decision logs.
- Translate complex IC topics into crisp narratives for leaders and end users lead training and adoption plans.
Strategy & Continuous Improvement
- Define the IC roadmap (nearterm stability, mediumterm capability, longterm modernization).
- Benchmark processes and KPIs (accuracy, timeliness, costtoserve) drive automation and simplification.
- Foster a culture of curiosity-hypothesis testing, metricsdriven experiments, and proactive risk identification.
Qualifications
- 5-7 years in Incentive Compensation/SPM delivery with 3-5 years leading teams or programs.
- Handson fluency guiding technical analysts across Oracle Fusion Incentive Compensation configurations (participants/roles, comp plans/measures, transaction crediting, payment processing, attainment reporting) and integrations with Payables/ERP (preferably Oracle EBS).
- Strong technical skills: SQL/PLSQL, OTBI/BI Publisher reporting, data modeling, ETL/pipelines, and integration patterns (OIC/ODI, REST/SOAP).
- Experience with job scheduling/monitoring.
- Strong work management skills: backlog operations, release planning, RAID discipline, and executivelevel status reporting.
- Excellent written/verbal communication-able to translate between business requirements and technical solutions.
- Ownership mindset-acts with urgency, closes loops, and raises the bar.
NicetoHave
- Experience with CPQ/ERP/HCM data flows familiarity with Salesforce/Varicent/Forma.ai/Everstage SP(M) ecosystems.
- ITIL, Agile (Scrum/Kanban), or PMP certifications exposure to OKRs and product operating models.
- Test automation frameworks for IC processes CI/CD for configuration and report deployments.
- Background in Finance/Payables or Sales Operations audit/compliance experience.
Core Competencies (Think Tank Profile)
- Strategic Thinking: Connects daily delivery to a longterm roadmap anticipates scaling needs.
- Curiosity & Problem Solving: Probes data, tests hypotheses, and proposes pragmatic improvements.
- Communication & Influence: Frames issues succinctly, tailors messages to audiences, and drives decisions.
- Execution Excellence: Builds repeatable mechanisms ships reliably measures outcomes.
- Ownership & Accountability: Owns commitments endtoend ensures quality and user satisfaction
