IN-Staff Software Engineer I

Job Summary

The Lead Software Engineer - ServiceNow HRSD is thetechnical lead and platform ownerforServiceNow Human Resources Service Delivery (HRSD Pro). This role drives design, implementation,integrations, andlong termsupport while ensuringWorkdayremainsthe system ofrecordand ServiceNow serves as the system of engagement for HR workflows and employee experiences.

Key Responsibilities

• Lead the design and implementation ofHRSD Pro, including HR Agent Workspace, HR case management, Employee Center, and service catalogs.

• Configure HR workflows includingcase lifecycle, SLAs, approvals, routing, escalations, templates, and HR services.

• Partner with Integration teams to implement and supportWorkday ServiceNow integrations,maintainingWorkday as SSOT.

• Enable HRself serviceexperiencesusingVirtual Agent and knowledge management.

• Partner with vendors and internal stakeholders during implementation and transition toSteadyStateownership.

• Ensure compliance withdata privacy, security, and governance standardsfor HR data.

• Provide technical leadership, mentoring, andL3 supportfor HRSD.

• Support platform upgrades and continuous improvements.

Required Qualifications

• 8+ years of ServiceNow experience, withhands onHRSD implementation leadership.

• Strong experience implementing HR case management and employee workflows.

• Strong ServiceNow development skills (JavaScript, Glide API, Flow Designer,Integration Hub).

• Experience leadingcross functionalenterprise initiatives.

Preferred Qualifications

• ServiceNow certifications: CSA, CAD, HRSD.

• Experience with Virtual Agent and AIassistedHR workflows.

• Experience working with global HR organizations.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours Find out here:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.