IN-Sr Technical Consultant - Cloud-Citrix Cloud, Azure Virtual Desktop

Scope:

The Sr Technical Consultant - Cloud acts as the point of escalation for infrastructure operations, responsible for handling complex issues, driving root cause analysis, and implementing long-term solutions. This role also contributes to infrastructure design, optimization, and strategic initiatives, while mentoring L1/L2 teams and ensuring adherence to best practices.

Our current technical environment:

. Microsoft Azure
. VMware ESXi

What you'll do:

• Serve as the technical escalation point for critical incidents and cross-domain issues.

• Perform deep-dive troubleshooting, root cause analysis (RCA), and long-term fixes for recurring problems.

• Lead infrastructure upgrades, migrations, and complex changes across compute, storage, network, and cloud environments.

• Work closely with L3 and architecture teams on solution design, providing operational insights and recommendations.

• Drive process improvements and establish advanced SOPs, runbooks, and knowledge-sharing documents.

• Collaborate with security and compliance teams to enforce governance and risk mitigation.

• Engage with vendors for escalations, patch management, and advanced product support.

• Contribute to capacity planning, performance benchmarking, and cost optimization efforts.

What we are looking for:

• Bachelor's degree in IT/Computer Science/Electronics (preferred) or equivalent diploma.

• 2-8years of hands-on experience withCitrix infrastructure(CVAD, StoreFront, NetScaler).

• Knowledge ofParallel Client ROMIoperations and troubleshooting.

• Basic experience inWindows Server administration, AD, DNS, DHCP.

• Exposure toMFA and SSO integrations(SAML, OAuth, OpenID Connect.

• Familiarity withVDI/DaaS conceptsand user session troubleshooting.

• Strong problem-solving and troubleshooting skills inend-user and Citrix environments.

• Willingness to work in a24x7 shift environment.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours Find out here:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.