IN_RBIN_Sr. Manager_PS/QMM1-BidP1

Job Description

The purpose of this position is to ensure and improve product and process quality for internal (plant to plant, external workbench) and external (customer) with the aim of faster resolving of Q topics without affecting customer line and achieving highest customer satisfaction

PLant + Extended Work bench + Customer premises

Qualifications

• Bachelors degree in engineering in Mechanical, Automotive, Industrial engineering
• Masters in Engineering in relevant streams (desirable), PG
• 15+ years of relevant work experience in Manufacturing / Quality / Operation management
• Prefer multiple OEM & customer / Service topic handling, and International customer handling experience, result driven & customer orientation
• Prior Team handling experience

1) Customer Satisfaction

Evaluate and review customer specific Q-requirements, monitor improvement action to achieve customer results Manage & represent customer visits and audits at Bosch, plan & coordinate management visits to customer. Coordinate with stakeholders to enable continuity of production in special events

2)Claim management

Manage customer claims, rework & reverse logistics of customer & IPN return samples for 0 km, field and AA as per BBM process as a methodological expert (primary & secondary analysis) Ensure resource arrangement (parts & manpower) & approvals for containment actions across supply chain

3)Product Audit & QMS +Change Management

4)Escalation managementAssesthe various risks in different areas (in-house production, customer support, plant to plant and extended workbench, blocked inventory) & Pre-alert to management in case of high risk

5)Budget + Team Management and development

6) other skills and competencies

• Proficient product and process knowledge, Preventive Q Methods, product liability & compliance, BBM process compass
• Proficient with quality and problem solving methods (8D, 5W, Six Sigma / Shainin, KT analysis)
• Competent technical knowledge of PS products
• Competent customer portals & requirements (IATF etc) AIAG manuals

• Competent analytical skills, structured working method
• Competent communication and presentation skills, regional local language based on customer location
• Competent negotiation and decision making skills
• Advanced project management skills

Additional Information

Location

Bosch Limited, Bidadi Plant - Plant code - BidP1, India