IN_RBAI_Senior Engineer/Asst. Manager_Complaint Management_IN

Job Description

• Responsible for purchasing quality assurance of Electronics & PCB and defecthandling.
• Plan, execute, oversee inspection and testing of products to verify conformance with specifications and deliverables.
• Investigate product complaints, identify root cause, and reported quality issues within the CFT team (e.g. internal, supplier, customer, and warranty) and instigate permanent corrective actions.
• Enabling safe launch inspection process for new parts for incident free launches.

• Documentation of defect analysis with 8D report on TRC and MRC for closure.
• Use problem logs to identify and report the recurring issues to ensure the closure accordance to the company guidelines.
• Monitoring the KPIs related to complaint management, inspection, and define measures to achieve the KPIs.
• Responsible for new part release w.r.t engineering drawing review, In-house measurements, and measurement co-relation with supplier
• Active Participation in the Process FMEA's, Process audit and Supplier Assessment.
• Promote the use of customer preferred techniques for continuous improvement such as Six-Sigma, Poka-Yoke (Error Proofing).

Qualifications

B.E (Electronics Eng / Electrical & Electronics Eng )

Additional Information

Technical Skills:

1. Minimum 3years of experience working in Electronics / PCB Industry
2. Experience in Manufacturing process of electronic parts / PCB / SMT Manufacturing Process
2. Knowledge in electronic / PCB design tools, industry standards and regulations, test, and electrical systems to maintain quality and safety in the components
3. Deep knowledge of quality assurance terminology, methods, and tools - PPAP, MSA, SPC, FMEA, APQP processes , QMS, IATF..
4. Experience in Problem solving tools (8D, A3PSS, etc..) and Knowledge of 6 Sigma, Lean manufacturing and SAP system.
5. Knowledge / Experience of using the data analytical tools is an added advantage.

Behavioral Skills:

1. Driving self and team towards Dept & Organizational objective
2. Pushing the limits to go beyond the limits to meet the objective
3. Decision making and Risk taking appetite
4. Takes ownership and accountability to handle the critical situations
5. Striving towards Result orientation and commitments
6. Consistently strives to meet or exceed process and quality standards
7. Excellent Communication, presentation & Influencing skills
8. Maintain a strong working relationships with relevant stakeholders to deliver organizational objective
9. Exhibits Organizational and Leadership skills
10. Being Agile and Willingness to take up additional responsibilities
11. Assertiveness & responding with Logical thinking & Analytical thinking