Key Responsibilities:
Support and Maintenance:
- Provide day-to-day support for the SAP GTS system, including troubleshooting issues, analysing problems, and implementing solutions.
- Monitor system performance and ensure that SAP GTS processes run smoothly without any disruptions.
- Assist with the creation of incident tickets and track the resolution of issues in a timely manner.
- Work with SAP Basis and other teams to perform necessary system configurations, updates, and patches.
Configuration and Customization:
- Configure and customize SAP GTS to meet business requirements, including import/export management, customs handling, and compliance management.
- Perform system upgrades, data migrations, and integration activities related to SAP GTS.
- Collaborate with functional and technical teams to enhance the SAP GTS solution for better user experience and operational efficiency.
End-User Training and Support:
- Provide end-user support, addressing functional and technical queries related to SAP GTS.
- Conduct training sessions for new users, ensuring they are well-versed in using the SAP GTS system for compliance, logistics, and customs procedures.
- Prepare user manuals, documentation, and best practices guides for SAP GTS users.
System Optimization:
- Identify and recommend improvements to the SAP GTS configuration and workflow to enhance the effectiveness of trade, logistics, and customs operations.
- Assist in automating processes and improving system efficiency through optimization techniques and best practices.
Collaboration:
- Work closely with business teams (e. g. , logistics, customs, compliance, and IT) to ensure that the SAP GTS system aligns with the company s global trade and compliance goals.
- Collaborate with external vendors or third-party service providers when necessary to resolve complex issues.
Troubleshooting and Incident Management:
- Analyze and resolve issues within the SAP GTS module, including data discrepancies, system errors, and functionality-related problems.
- Provide root cause analysis and work on preventive actions to avoid recurrence of issues.
Documentation and Reporting:
- Maintain documentation for all system configurations, process flows, and issue resolutions.
- Generate periodic reports to track system health, issues, and performance metrics.
Required Qualifications:
- Education: Bachelor s degree in Information Technology, Business Administration, or a related field.
- Experience: Minimum of 3-5 years of experience in SAP GTS, with a strong understanding of global trade, customs compliance, and logistics processes.
- Technical Skills:
- Hands-on experience in configuring and supporting the SAP GTS module.
- Knowledge of key SAP GTS functionalities such as import/export management, customs handling, compliance, and trade documents.
- Familiarity with integration of SAP GTS with other SAP modules (e. g. , SAP MM, SAP SD, SAP WM) and external systems.
- Strong understanding of regulatory and compliance requirements in global trade.
- Experience with SAP Fiori is a plus.
- Problem-Solving: Strong analytical and troubleshooting skills to quickly resolve issues and provide solutions.
- Communication Skills: Excellent verbal and written communication skills to interact with business users and technical teams.
Desired Skills:
- Project Management: Ability to manage and prioritize multiple tasks, ensuring timely resolution of issues.
- Continuous Improvement: A mindset focused on optimizing processes and system performance.
- Collaboration: Experience working in cross-functional teams, particularly with global trade, logistics, and IT departments.
