Import generalist

Customer Service Import

Handling shipments Air / Sea (LCL, FCL, AIR)

Following up with the counterpart/co-loaders on daily routing orders & updating the same

to client on daily basis.

Preparing CAN copies and sending Cnee with arrival Details

Resolving the issues & query of customers regarding daily routing orders.

Execute order request calls / email

Email suppliers, carrier & customers with shipping updates

Track shipments and confirm receipt & arrivals of shipments.

Ensure customer experience by addressing customer concerns and resolving issues

Responsible for answering and routing phone calls, handling enquires

Preparing Daily status report, updating DSR on daily basis & sending to respective Cnee with

proper updates.

Qualifications