Visit us:www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You'll Be Doing:
- Manage Onboarding/Free Trial implementations Ensuring all steps are completed, and customers are seeing value as quickly as possible.
- Work with customers to help create content, adapt their training plans, help deploy the solution, and ensure that we deliver proven results.
- Hold training for clients, customized for their needs and implementation types.
- Track, report on, and solve issues with onboarding and trial customers, owning their success.
- Follow processes and tracking internally to report on progress and share learnings
- Manage internal calendars for implementation, scheduling with clients and keeping internal teams tracking towards completion.
What We Expect You To Have:
- Native or Bilingual Business level English
- 1+ years Project Management experience
- 1+ years customer facing experience Sales, Sales Engineering, Account Management or CSM Preferred
- 1+ years training experience facilitating, creating and organizing.
- Successfully managed multiple international clients facing projects at once
- Technically Savvy, can explain concepts like SSO, Generative AI, and APIs
- Has training experience with software.
- Strong and concise communicator written and verbal.
- Thrives on customer interaction and providing customized recommendations.
- Instructional design background a plus Being able suggest changes and best practices to training and coaching content and processes.
- Call center exposure and experience a plus
