Job Title
Implementation Engineer 2
Overall Purpose
In This Scope, The Implementation Engineer Is Responsible For
Planning, in consultation with the Project Manager, the implementation activities of his/her project including airline deliveries and associated services.
Conducting the implementation via task coordination and stakeholders reporting
Fitting Alta related product setup to the airline business needs.
Supporting airline engineers for their migration to the new product.
During the system migration, many of the airline business processes are often addressed for an efficient revenue optimization. It requires for the Implementation Engineer to have a broader knowledge of airline business and Amadeus solutions.
Main Accountabilities
Implementation activities
- Define / Work with Project Manager & Solution Consultants to plan the overall migration strategy from legacy airline to Amadeus product.
- Support the customer with reengineered business processes.
- Perform system setup according to Customer requirement and agreed scope
- Oversee the correction of documented problems
- Collaborate with various Amadeus Stakeholders to ensure Implementation procedure aligns with overall migration strategy
- Organize and execute the necessary testing with the Customer
- Execute any necessary steps of Cutover Rehearsals and Production Cutover
Quality
- Ensure high quality of deliverables.
- Ensure efficiency of proposed solutions
- Ensure compliance with industry standards and corporate strategies.
- Support and document the industrialization of implementation processes within the team.
The successful candidate will gain a cross-functional and technical expertise on the Amadeus products as well as a global understanding of the Airline IT architecture and business
Business Travel (10% of the time) to customer site expected based on project requirements
Education
A Degree in Computer Science or related technical field or equivalent experience
A Post Graduate Degree / Diploma in Statistics / Operational Research would be an asset
Functional Skills
Good knowledge of the airline IT business and Airline core Inventory & Schedules products.
Knowledge of Revenue Management / Amadeus Revenue Availability (RAAV) / Dynamic Pricing would be desirable
Technical Skills
- Amadeus technical architecture - desirable
- Hands-on experience in UNIX environment preferred (file processing, configuration management, infrastructure setup)
- Familiar with SQL and Data Analytics & Visualization tools like Tableau & PowerBI
- Familiar with Change management process in Amadeus to perform technical setup (DBOSR, OTF, LSS, JOBOSR, CTM framework) - desirable
- Open back-ends technical knowledge
Proficiency in Microsoft Office Suite (Word, Excel, Powerpoint, MS Project)
Job Experience
Experience in the IT and/or Amadeus core business
Job Experience in Airline Inventory & Revenue Management / Amadeus Revenue Availability (RAAV)/ Dynamic Pricing / Operations Research is a big plus.
Personal Skills
Multicultural approach
Accountability and Pro-activity
Able to manage customer expectations
Change management and Flexibility
Excellent Communication (English)
Analytical and Conceptual Thinking
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.
