Implementation Consultant II

KNOWLEDGE, SKILLS & ABILITIES

Essential:
. Hands-on experience with Oracle Hospitality Simphony Point-of-Sale or comparable Food & Beverage POS solutions.
. Tertiary qualification in a Technical, Computer Science, or Hospitality Management discipline.
. Solid understanding of Food & Beverage operational procedures.
. Familiarity with relational database management systems such as Oracle Database (12c, 19c) preferred.
. Strong working knowledge of TCP/IP networks, PCs, and troubleshooting methodologies.
. Proficiency with hardware components including workstations, printers, and peripheral devices.

Professional Skills:
. Advanced analytical and problem-solving capabilities.
. Proven project management expertise with the ability to manage timelines and deliverables.
. Strong presentation, facilitation, and client engagement skills.
. Excellent written and verbal communication skills.
. Proficiency in English is required additional languages are an asset.

Abilities:
. Demonstrated ability to engage credibly and effectively with stakeholders at all organizational levels.
. Proven success working both independently and collaboratively within local and global teams.
. Innovative mindset with the ability to apply knowledge creatively and think strategically.
. Self-motivated with strong initiative, resilience, and a results-driven approach.
. Ability to perform effectively under pressure and in dynamic environments.
. Flexibility with schedules, colleagues, and clients across varying time zones and shifts.

SPECIAL REQUIREMENTS
. Willingness to work overtime, weekends, and public holidays as required.
. Availability to work in rotating shifts.
. Career Level - IC2

DUTIES & RESPONSIBILITIES:
. Install, configure, and optimize Oracle Hospitality Food & Beverage product suites.
. Deliver application training with demonstrated expertise in modern Food & Beverage management practices.
. Provide technical support for hardware including workstations, printers, and peripheral devices.
. Share in-depth knowledge of restaurant operations and best practices.
. Comply with Oracle's latest training, implementation, and quality assurance standards.
. Collaborate with My Oracle Support and global support teams to escalate and resolve client issues.
. Partner with customers and Oracle Hospitality F&B teams to exceed service-level expectations.
. Actively participate in continuous learning, including online education and product certification programs.
. Contribute to quality assurance testing for new product versions and releases as required.
. Prepare and submit timely project updates, reports, and documentation using standard communication tools.

Career Level - IC2