Role:
AVP - Client Experience and Operations Management
Industry:
E-commerce
Experience Required:
4 - 6 years of Experience
Qualification:
MBA 1 / 2 Tier
Locations:
Noida
About Company
Company is India's largest online B2B marketplace, connecting buyers with sellers. Over
last 25 years, we have been continuously evolving our platform using sophisticated business-
enablement technologies to make doing business easy. Our credo, Bada Aasaan Hai,
appropriately depicts our approach. With 76 million product offerings and 6.7 million
responsive supplier bases, we provide ease and convenience to our 138 million buyers. Our
IPO was a thumping success in 2019, reaffirming the trust of our users and investors alike.
Headquartered in Noida, we have 3,000+ employees located across 32 offices in the country.
Why Join This Company:
For our employee s personal and professional
development, we provide a variety of career advancement opportunities as well as learning
and development activities.
They get the benefit of working with India's largest online B2B marketplace along with a
fast-paced career progression. Potential employees can advance to the leadership roles within
five years of their work tenure. We have more than 500 employees working with us who are
testimony to this program. The superheroes take advantage of our cutting-edge I-LEAP
program, which allows employees to Learn as they Work . Our Superlative Incentive
Programs, arguably among the best in business today, allows them to earn more as they do
more.
Key Responsibility Areas
Own the customer onboarding process, and drive an exceptional experience during the
initial client journey
Key priorities would be to ensure customers are onboarded with the right
expectations, and then engaging them to source content and create best-in-class
catalogs
Bring innovations and industry best practices to take the onboarding experience to
next level
Manage multiple outsourced vendors, drive relationships and investments to help
them grow bigger, and ensuring continuous alignment with Company priorities
While improving the quality of customer content being produced will be the primary
responsibility, timely closure of catalog creation and onboarding process will be
equally important
Regular process reviews and data analysis to be done to ensure technology-based
process improvement feedback is being shared on quality, experience, and efficiency
improvements. Drive cross-functional product and marketing teams for
implementation
Maintain daily tracking, audit, training, and team motivation focus to drive large
direct and indirect remote teams and process compliances and hygiene
Qualification:
Desired Profile:
Education and experience - MBA with 5-6 years of work experience and passed out of well-
recognized institutes. Prior e-commerce experience will be an added advantage
Skill Sets:
Customer satisfaction and Quality oriented mindset
Good communication and presentation skills
Good logical reasoning ability and attention to detail
Good data analysis skills and understanding of technology to drive business solutions
Strong with MS Office tools, especially Excel, PowerPoint, and Word
Ability to multi-task and work in a fast-paced environment
You can apply if you have
70%+ marks in 10th and 12th
MBA Tier 1/2 with 4-6 years of experience
Excellent Communication, Presentation and Intrapersonal Skills
Strong Hand on MS Office
Contact- [Confidential Information] for Getting Hired without Hassle
- For Regular Job Updates Follow Us
Telegram - https://t.me/karyarthconsultants
LinkedIn - https://www.linkedin.com/company/karyarth-consultancy
Skills: good data analysis skills,e-commerce experience,knowledge on ms office tools,logical reasoning,client journey,team management,catalog creation,customer satisfaction,data analysis,ms office tools,technology understanding,vendor management,good communication and presentation skills,content sourcing,process improvement,cross-functional coordination,communication skills,multi-tasking,customer onboarding
