ICT Program Director

Cradlepoint is seeking an experienced and highly driven ICT Program Director who thrives in complex Professional Services engagements and is equipped to offer extensive technical and delivery knowledge. As an ICT Program Director, you will be responsible for ensuring the fulfillment of contracts, driving customer satisfaction, and contributing meaningfully to the organization's strategic objectives. The role also demands building strong customer relationships across all levels, identifying up-sale opportunities, coaching the team for their professional growth, and recognizing talent. Your contribution will extend to supporting asset development, organizational set-up, and growth, with the aim of driving forward our Professional Services culture.

What You Will Do: Key Responsibilities

• Align with Cradlepoint's strategy in large and complex business engagements, ensuring program initiatives support overall company goals.
• Scope the customer solution in such engagements and proactively identify potential up-sale opportunities to expand business value.
• Drive the definition of the total customer solution in collaboration with the assigned solution team, ensuring comprehensive and effective proposals.
• Take responsibility for overall program planning and meticulously manage all assignments under the specific program.
• Manage the operational relationship with the customer, including overseeing contract execution strategy and mitigating risk exposure.
• Secure compliance to both contractual requirements and internal business case objectives.
• Build strong customer relationships across all levels of client organizations.
• Coach the team for their professional growth and development, and actively recognize talent within the program structure.
• Support asset development, organizational set-up, and growth, aiming to drive forward our Professional Services culture.

Required Qualifications

• PMP certification is mandatory.
• Knowledge of CPPM Methodology (Cradlepoint Program/Project Management Methodology, or equivalent industry standard).
• Technical expertise of Packet Core is mandatory for the role.
• Experience managing PACO projects (Packet Core) either locally or globally.
• Familiarity with the Cradlepoint Portfolio (or equivalent comprehensive technology portfolio).
• Proficiency in Mediation through stakeholder management and communication.
• Expertise in Project Portfolio Management.
• Strong capabilities in Program/Project Finance Management.
• Experience with Business Modeling.
• Strong Commercial Management skills.
• Proven ability in Value Creation.
• Demonstrated skills in Coaching and Mentoring.
• Proficiency in Consultative Selling.
• Experience in Program Management CSS (Customer Solution Sales, or similar large-scale program management in a sales context).
• Strong Financial Acumen.
• Excellent Market insights.
• CFR background is preferrable (Customer Facing Role background).