Job Description
Join our Team
About this opportunity:
We are seeking a highly skilled Operations Manager.as a key contributor to team, the ideal candidates is responsible for e2e delivery of services including Finance, Pricing, Strategy, Business Relation Management, Process management, Solutions Optimization, Stakeholder Governance, unit's Risk Management, Performance management, Security Management, and support for Audits/Assessments.
What you will do:
Identify opportunities from Market Area and Business Areas to support growth and operational efficiency.
Forecast CAPEX and OPEX requirements and ensure alignment with business and stakeholder plans.
Collect requirements from stakeholders and provide cost-effective solutions.
Actively engage in business discussions related to service delivery execution and evolution.
Act as an interface to stakeholders
Maintain periodic formal governance with users to update on activities, initiatives, and SLA/KPI status.
Initiate and drive improvement plans to correct operational performance deviations toward SLA compliance.
Initiate and drive improvement plans to correct financial performance deviations toward global benchmarks and targets.
Trigger CSAT surveys across all units and implement improvement plans post-survey closure.
Track and manage shared environment utilization and recovery for optimum resource usage and timely renewal of expired bookings.
Identify and raise requirements for special skill sets of resources to meet delivery needs.
Work proactively to improve financial and operational performance of NSI SEA MEA & OAI deliveries as part of Continual Service Improvement (CSI) initiatives.
Manage procurement requirements for operational needs.
Strong understanding of telecom technologies including RAN, 5G Core, Cloud Platforms and IP/Transport Networks. Ability to align technical capabilities with operational excellence and SLA compliance.
The skills you bring:
Strong customer orientation with a focus on delivering value.
Ability to adapt quickly and respond effectively to changes in a way that drives business impact.
Excellent oral and written communication skills.
Actively contributes to process improvements and embraces change initiatives.
Bachelor's degree in BTech, MBA, business administration, Operations Management
PMP or Prince 2 Certified.
12 to 15+ years of experience in operations, procurement, and business performance management.
Strong understanding of CAPEX/OPEX forecasting and financial governance.
Excellent communication, presentation and stakeholder management skills.
Why join Ericsson
At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 777502
