IAM Engineer 2

Service Engineer - IAM : Directory & Authentication Services

Focus: Operations, Support & Platform Stability

Role Summary

The Service Engineer is responsible for day-to-day operational excellence, monitoring, and support of directory and authentication services. This role ensures stability while growing into deeper engineering capability.

Key Responsibilities

Operational Support

• Monitor identity services and respond to alerts and incidents.
• Support authentication, MFA, and directory-related issues.
• Execute standard changes and maintenance tasks.

Incident & Problem Management

• Participate in incident response and root cause analysis.
• Document runbooks, procedures, and operational knowledge.
• Escalate systemic issues with strong technical context.

Platform Hygiene

• Perform health checks, cleanup, and compliance tasks.
• Support patching, upgrades, and lifecycle activities.

Automation Exposure

• Execute automated workflows and gradually contribute improvements.
• Learn identity engineering and security fundamentals.

Required Skills & Experience

• 3-6 years in IAM or directory services operations
• Foundational knowledge of:
• Entra ID / Azure AD
• Active Directory
• MFA and authentication flows
• Strong troubleshooting and documentation skills
• Desire to grow into senior engineering roles

What Success Looks Like

• Incidents are handled efficiently and professionally
• Operational noise is reduced over time
• Knowledge base and runbooks improve continuously
• Clear growth path toward senior IAM engineering