Hypercare Technical Support - 6 Months Contract

Below are the required details:

Roles & Responsibilities:

Address Network/AVVC Related Issues Example: Patching Cables from Access Switches to right destination ports, Basic troubleshooting on Cisco bar's

Reporting and Following up with Site Support team on any AV/VC related issues.

Support Coverage:

only during standard business hours

There is a need of on-site presence minimum 4 days a week

Technical Skillset & Support Level:

Level 1 (L1) support coverage

Cisco, Juniper, Passive and Active Cabling, Cisco bar, Logitech Etc

Resident Engineer Scope:

Proactively address AV/VC Related issues

Response & Resolution SLAs:

There is no SLA

Working Hours & Escalation Matrix:

8AM to 5PM May need to work on selective weekends if needed

First point of contact: DSS Team

Tools & System Access:

No Tools or system access needed Engineer will be added to a whatsapp group and can keep us posted on updates