HR Ops- Manager
- Lead, Shared Services (US, UK, Europe) Qualifications and Experience
- Bachelor's degree in business administration, Finance, Accounting, or a related field.
- 10+ years of experience in shared services, operations, or a similar role.
- Proven track record of leading and managing large, cross-functional teams.
- Strong analytical and problem-solving skills. Excellent communication and interpersonal skills.
- Experience in implementing process improvement initiatives and leveraging technology to drive efficiency.
- Deep understanding of financial management and budgeting principles.
- Ability to work under pressure and meet tight deadlines.
- Preferred Qualifications - MBA or advanced degree in a relevant field.
- Experience in a multinational or global organization.
- Certification in Lean Six Sigma or a similar process improvement methodology.
Strategic Leadership
- Develop and execute a strategic vision for Shared Services operations in the US, UK, and Europe, aligned with the company's objectives.
- Identify opportunities for operational excellence, cost reduction.
- Implement innovative solutions to drive business performance and enhance customer satisfaction.
Operational Excellence
- Oversee the day-to-day operations of Shared Services, ensuring efficient and effective delivery of services.
- Implement best practices and operational frameworks to optimize efficiency, quality, and cost-effectiveness.
- Monitor and analyse key performance indicators (KPIs) to measure operational performance and drive continuous improvement.
Talent Management
- Lead, develop, and motivate a high-performing team, providing mentorship, coaching, and professional development opportunities.
- Foster a positive, inclusive, and collaborative work environment that empowers employees.
- Hire, and retain top talent to strengthen the team's capabilities.
Stakeholder Management
- Build strong relationships with key stakeholders, including senior leadership, business unit heads, and global counterparts.
- Collaborate effectively to understand business needs, align priorities, and deliver exceptional service.
- Proactively identify and address potential issues, ensuring smooth operations and stakeholder satisfaction.
Continuous Improvement
- Drive initiatives to streamline processes, automate workflows, and leverage technology to enhance service delivery.
- Foster a culture of innovation and continuous improvement, encouraging team members to propose and implement new ideas.
- Utilize data-driven insights to identify opportunities for optimization and transformation.
Risk Management and Compliance
- Ensure strict adherence to regulatory requirements, data security standards, and company policies.
- Implement robust risk management processes to mitigate potential risks and ensure compliance.
- Stay updated on industry trends and emerging risks to proactively address challenges.
Financial Management
- Develop and manage the annual budget for Shared Services, ensuring efficient allocation of resources and cost control.
- Monitor financial performance, identify cost-saving opportunities, and drive operational efficiency.
Change Management
- Lead and manage change initiatives effectively, communicating clearly and addressing concerns.
- Promote a culture of adaptability and resilience to navigate evolving business needs
