Human Resources Manager

Job: Human Resources & Culture Manager

Location: Andheri West, Mumbai

We are looking for a strong, emotionally intelligent, systems-driven HR & Culture Manager who can build the backbone of a fast-growing 360° agency.

This is not a traditional HR role. You will be responsible for building people systems, culture frameworks, operational discipline, onboarding experiences, performance structures, and internal knowledge management inside a high-performance creative environment.

Mandatory Requirement:

Candidates must have prior experience working in a branding, advertising, marketing, social media, production, design, or creative agency environment.

Applications without agency experience will not be considered.

About the Role

At Unstoppable Solutions, we are building more than a company — we are building a culture, a legacy, and a creative ecosystem. This role is for someone who understands:

• agency chaos,
• fast turnarounds,
• creative personalities,
• client-pressure environments,
• team psychology,
• operational discipline,
• and culture-building at scale.

You will work closely with the founder and leadership team to build systems that improve:

• hiring quality,
• employee performance,
• accountability,
• communication,
• retention,
• and overall organizational health.

KEY RESPONSIBILITIES:

Talent Management

• Recruitment & hiring coordination
• Talent sourcing through LinkedIn, job portals, referrals & networks
• Screening, assessments & interview management
• Building hiring systems & interview frameworks
• Maintaining candidate databases & hiring pipelines

Onboarding & Employee Experience

• Managing onboarding journeys for new hires
• Conducting inductions & team introductions
• Defining role clarity & KRAs
• Probation tracking & evaluation
• Creating smooth employee onboarding experiences

HR Operations

• Payroll coordination & salary processing
• Attendance monitoring & management
• Leave management & tracking
• Employee records & documentation management
• Maintaining HR compliance data
• Coordination with accounts for salary inputs & settlements

People Operations

• Employee relations & conflict management
• Escalation handling & internal communication
• Feedback systems & team pulse management
• Employee wellbeing initiatives
• Retention strategies & engagement activities

Culture & Communication

• Building and maintaining company culture standards
• Implementing communication etiquette & professional behavior systems
• Team engagement & motivation initiatives
• Rewards & recognition programs
• Maintaining discipline, accountability & ownership culture

Knowledge Management

• Maintaining SOPs, process documentation & employee handbooks
• Building internal knowledge repositories
• Documentation of workflows, escalation logs & solutions
• Organizing company resources & learning systems

Performance Management

• Goal setting & KPI tracking
• Conducting performance reviews
• Managing performance improvement plans (PIPs)
• Career pathing & growth discussions
• Learning & development coordination

Off-boarding

• Exit interviews & feedback collection
• Knowledge transfer coordination
• Asset recovery & access revocation
• Final settlement coordination with accounts/admin
• Alumni relationship management

Foundation & Administration

• Company documentation management
• Vendor coordination
• Office administration support
• Compliance & asset management

Mandatory Requirements

• Minimum 3-5 years of experience in an advertising, branding, digital marketing, social media, production, or creative agency
• Strong understanding of agency culture & workflows
• Excellent communication & conflict-resolution skills
• Strong documentation & organizational abilities
• Experience managing creative teams is preferred
• Ability to maintain confidentiality & professionalism
• Strong ownership mindset
• High emotional intelligence & leadership capability

Applications without agency experience will not be considered. This role is full-time onsite and this opening is immediate. Candidates who do not reside in Mumbai, please don't apply. Thank you.