Key Responsibilities of the Human Resources Manager:
- Ensures the smooth running of the Human Resources Department, where all areas of responsibility are managed and delivered to the highest levels
- Works proactively to maximize the guest service and the team experience, delivering a positive and responsive approach to enquiries and problem resolution
- Develops and implements plans where human resources initiatives & hotel targets are achieved
- Works with key stakeholders, effectively managing and reviewing the life cycle of the team within the hotel, fostering a culture of growth, development and performance
- Owner of the Human Resources budget and training plan, where together with management, facilitates the evaluation of team performance
- Builds and maintains effective working relationships with all key stakeholders and business partners
- Reviews and scrutinizes employee resourcing, compensation, employee development, training and succession plans, providing recommendations that will enhance performance and provide added value to the individual and the company
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
Requirements of the Human Resources Manager:
- Proven experience in HR with strong problem-solving capabilities
- Excellent leadership skills with a hands-on approach and lead-by-example work style commitment to exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions, offering advice and recommendations
- Personal integrity, with the ability to work in an environment that demands excellence, time and energy
- Experienced in using IT systems on various platforms
- Strong communication skills
