Job Title: HR Executive Provider Management
Location: Paschim Vihar, Delhi (Onsite)
Work Mode: 6 days working
Working Hours: 9:00 AM 6:00 PM
CTC: Up to 4 LPA
About the Company Mantra Care
Mantra Care is a leading global Employee Assistance Program (EAP) and mental health solutions provider. We partner with organizations worldwide to support employee well-being through counseling, therapy, wellness programs, and preventive mental healthcare services. Our mission is to make mental healthcare accessible, reliable, and impactful across borders.
Role Overview
The HR Executive Provider Management will be responsible for managing and supporting healthcare providers across the organization. This role focuses on provider onboarding, training, engagement, payroll coordination, and performance support to ensure high provider satisfaction and operational efficiency.
The ideal candidate will possess strong communication skills, a people-first mindset, and the ability to work in a structured HR or provider management environment.
Key Responsibilities
- Manage end-to-end onboarding of healthcare providers, including documentation, orientation, and system training
- Conduct regular training sessions and refresher programs to ensure providers are aligned with company standards and processes
- Oversee payroll coordination, payments, and resolution of provider-related compensation issues
- Manage therapy interns, ensuring appropriate allocation, supervision, and performance tracking
- Coordinate with provider groups to address queries, escalations, and operational concerns
- Act as the primary point of contact between healthcare providers and internal teams
- Track provider performance, availability, and engagement metrics
- Implement initiatives to enhance provider experience, satisfaction, and retention
- Ensure compliance with internal policies and professional healthcare guidelines
- Maintain accurate provider records, documentation, and reports
Required Skills & Competencies
- Excellent verbal and written English communication skills with a professional, international tone
- Presentable personality with strong interpersonal and people-handling skills
- Strong coordination and stakeholder management abilities
- High level of organization, attention to detail, and follow-up skills
- Ability to handle sensitive information with confidentiality and integrity
- Proactive problem-solving mindset
- Comfortable working with global teams and international healthcare providers
Qualifications & Experience
- Bachelor's degree in Human Resources, Psychology, Healthcare Management, or a related field
- Freshers are welcome to apply
- 02 years of experience in HR, provider management, healthcare operations, or similar roles
