ROLE DEFINITION
The HR will be responsible for recruiting, screening, interviewing, and placing workers. He/She must also handle employee relations, appraisal, benefits, and skill training. He/She should also plan, direct and coordinate the administrative functions of an organization and enhance employee engagement.
RESPONSIBILITY DELIVERABLES
- RECRUITMENT, ONBOARDING AND EXIT PROCESS
- EMPLOYEE MANAGEMENT
- TRAINING & PRE IMPLEMENTATION
- CLIENT FEEDBACK
TASKS & ACTIVITIES
- RECRUITMENT, ONBOARDING AND EXIT PROCESS
RECRUITMENT
- Creation of a Role Clarity Sheet and ensuring that the individual who is assigned the role is fully aware of the roles and target
- Planning and foreseeing the hiring procedures
- Selection of best-fit candidates with the support of the Department head
- Necessary background verification of selected candidates.
- Offer Letter creation and transfer
- Follow up till a smooth transition within the team
- Handling related software like HRMS, & Hiring platforms.
ONBOARDING
- Briefing on AATMIA 3 CIRCLES STRATEGY & with the help of the respective TL get their PRE Plan framed.
- Introducing relevant Zoho Tools
- Culture Charter briefing
- Set action plan for Competency Development
EXIT PROCESS
- Get the exit questionnaire filled out by the employee
- Transfer of Company property and Data
- Ensure a smooth exit
- EMPLOYEE MANAGEMENT
- Maintenance of quality performance
- Regular record keeping, performance reviews, and constant evaluations
- Creation of employee benefit management ideas and skill development
- Effective conflict resolution with the neutral demeanor
- Ensure smooth running of grievance procedures.
- Stay aware of state and federal regulations and their effect on the company
- Creation of company policies and procedures and their enforcement
- Understanding the vision and core of the company and making sure the team abides by it.
- Employer branding and making sure the employees follow a niche work culture.
- Ensuring Employee retention
- TRAINING
- Through a competency development plan arrange training for employees
- Based on quality evaluation and CDP give relevant feedback to the employees
CLIENT FEEDBACK
- Conduct outbound calls to clients in order to gather feedback and assess their satisfaction levels, adhering to the designated feedback collection process for each package offered.
- Analyze client satisfaction ratings and take appropriate actions based on the feedback received. If a client rates their experience below 4, promptly notify the Team Leader (TL) and provide them with a detailed report.
- Collaborate with the relevant team member and their TL to develop a strategic action plan for resolving any identified issues. Assign appropriate tasks to address the concerns raised by clients.
- Facilitate effective communication between team members and their respective TLs to ensure swift implementation of the action plan and resolution of client issues.
- Maintain accurate records of client feedback, actions taken, and progress made in resolving issues for future reference and analysis.
MEASUREMENT METRICS
- No. of effective hires
- No. of interactions
- No. of successful PRE implemented.
- Effectiveness of quality enforcement.
