Specific Responsibilities May Include:
- Collaborates with senior leadership to understand the organization's goals and strategy related to people planning, engagement, retention and performance.
- Lead the definition, creation and implementation nationally of HR policies, processes, systems integration evolution, training, initiatives, and surveys to support the organization's human resource compliance and strategy needs.
- Guide, facilitate and partner with HR team on program implementation.
- Administers or oversees the administration of human resource programs including, but not limited to, performance and talent management, productivity, recognition, culture, leave of absence; disciplinary matters; disputes and investigations, training, development and team member wellness (occupational health and safety).
- Conducts research and analysis of organizational trends including review of reports and metrics from the organization's human resource information system (HRIS) or talent management system.
- Monitors and ensures the organization's compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance.
- Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; applies this knowledge to communicate changes in policy, practice, and resources to upper management.
- Compile, understand and articulate to senior leadership key trends and market directions for various HR areas that are used to shape strategy
- Drive a high performing, highly engaged workforce through effective and measurable leadership activities including engagement and recognition, completion of quality performance process, knowledge transfer, etc.
- Direct overall budget, scorecard, metrics and capacity model development and identification
- Facilitates professional development, training, activities for HR team
- Performs other duties as required or necessary to drive business success
Required Experience:
- 4+ years in a leadership position
- 6+ years of progressive Human Resources experience in a similar role with similar degree of responsibilities
- Experience with a variety of HR disciplines including employee relations, performance management, recruitment, resource planning, compensation, employee engagement, benefits, and learning/development
- A proven track record of effective decision making within a program and project management framework
- Effective research and analytic skills with the ability to draw conclusions and provide solid recommendations
- Experience engaging all levels of an organization in a collaborative and confident style that engenders credibility
- Experience in implementing strategic organizational changes
Required Knowledge, Skills and Abilities:
- Thought leadership and coaching.
- Ability to understand and relate to people of all levels of the company, while providing coaching, advice, support and guidance.
- A leadership style characterized by goal setting, coaching, performance management, employee development, recognition and engagement.
- Strong leadership necessary to drive successful collaboration across a highly matrixed enterprise; visible champion and spokesperson for change
- Excellent verbal and written communication skills.
- Excellent interpersonal and negotiation skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Ability to adapt to the needs of the organization and employees.
- Ability to prioritize tasks and to delegate them when appropriate.
- Thorough knowledge of employment-related laws and regulations.
- Proficient with Microsoft Office Suite or related software.
- Proficiency with or the ability to quickly learn the organization's HRIS and talent management systems.
Preferred Experience, Skills & Competencies:
- Experience working in a contact/call center setting
- Workday or other HRMS software experience
- Bachelor's degree in Human Resources, Business Administration, or related field required; Masters degree preferred
Other skills:
- Critical thinker with excellent problem solving skills
- Excellent written and oral presentation skills
- Self-motivated - able to work autonomously and effectively
- Effective time management, organizational and presentation skills
- Negotiation and contract management skills.
- High personal standards of integrity, empathy, and confidentiality
- Change resiliency.
- Interpersonal, consultative and negotiation skills
Business Acumen
- Comfortable dealing with day-to-day issues and yet still able to see the big picture and long term impacts of decision making
- Ability to effectively advise, recommend, and present requirements and solutions to problems and effectively cope with ambiguity
- Ability to anticipate the long term impact of all decisions and take a broad approach to problem solving
- Ability to ensure that the business receives timely and satisfactory support
- Courage to make tough decisions and stand behind them
- ability to have crucial conversations even if they are uncomfortable
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
- We passionately put our customers and communities first
- We embrace changes and innovate courageously
- We grow together through spirited teamwork
