Human Resources Business Partner (US Shift)

Location: Gurgaon, India (Remote/hybrid)

Reports To: India HR Head

Department: People Team (HR)

Experience Required: 5 to 7 Years of relevant experience (including prior experience working U.S. business hours and supporting global teams)

Employment Type: Full-time

Working Hours: U.S. business hours (i.e. 7:30 pm to 4:30 am IST/ 6:30 pm to 3:30 am IST)

Why Birdeye

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye's AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.At Birdeye, innovation isn't just a goal it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who's who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

BirdEye is looking for an attorney to support its commercial legal efforts, especially at times of high volume (ends of months and quarters), in European locations, part-time in the US and during all hours when US counsel is unavailable.

About the Role

As an HRBP, you'll be the strategic people advisor for our global Sales, Customer Success and Support organizations (customer-facing roles), based in India but fully aligned with US time zones. You'll drive talent strategies, foster employee engagement, and ensure HR initiatives support business goals in a fast-paced, 24/7 environment. This role requires flexibility for evening/night IST shifts to collaborate seamlessly with US-based leaders and teams. We need someone who has previously worked in a U.S. shift supporting global teams.

Key Responsibilities

• Serve as the main HR contact for India-based customer-facing teams (like Sales, Customer Success, Technical Support etc.), supporting their operational and people needs.
• Manage the full employee lifecycle, including onboarding, offboarding, performance management, and employee engagement, in collaboration with India HR leadership and global department leaders.
• Oversee payroll/benefits admin support, HR data management (in HR systems), documentation and process improvements.
• Drive employee engagement initiatives, such as pulse surveys, recognition programs, and retention strategies.
• Advise on compensation, incentives (e.g., commissions, SPIFs), and equity for global teams, ensuring compliance with India, US, and international labor laws.
• Champion DEI efforts and cultural integration across time zones, addressing challenges like remote work for distributed Sales/Support teams.
• Handle employee relations, conflict resolution, and coaching for managers on performance issues, PIPs, and terminations.
• Analyze people data (e.g., attrition trends, hiring metrics) to provide insights and recommend actions using tools like Paylocity and ADP.
• Collaborate with Leaders and HR Ops to roll out global programs customized for Sales/Support needs.
• Support organizational change, such as team restructures or expansions during peak sales cycles.
• Ensure strict compliance with India labor laws and company HR policies.

Requirements

• 5 to 7 years of HRBP experience or similar role, with 3+ years supporting Sales, Support, or customer-facing teams in a global/MNC environment. SaaS company experience preferred.
• Bachelor's/Master's in HR, Business Administration, or related field; HR certifications (SHRM, PHR, etc.) a plus.
• Demonstrated experience supporting customer-facing global teams with proven experience in employee lifecycle management, performance management, and employee relations in India/US contexts.
• Strong knowledge of India labor laws (e.g., Shops & Establishments Act, POSH), US employment practices, and global compliance (e.g., GDPR for data).
• Proficiency in HRIS (Paylocity, ADP, Workday, or similar), Google Workspace/MS Office, and analytics tools.
• Ability to build strong relationships across the organization at all levels.
• Excellent communication, facilitation, and organizational skills.
• Proactive and solution-oriented, with experience thriving in a fast-paced, high-growth environment.
• Ability to thrive in US time zone (e.g., 7:30 PM - 4:30 AM IST), with strong virtual collaboration skills.
• Able to work independently, manage multiple priorities

What We Offer

• Work closely with a cross-functional team of highly motivated and intelligent folks with a unique range of start-up and enterprise experience
• Competitive Compensation
• Remote/Hybrid Work Environment
• Vibrant company culture
• Growth, Development and Career opportunities that accompany a high-growth organization

Why You'll Join Us

Birdeye is where industry leadership meets next-generation innovation. Our platform is trusted by thousands of businesses of every size and industry, giving them the tools to win every customer interaction. With AI woven into everything we build and into how we operate as a team we're not just keeping up with the future, we're defining it.

Here, you'll join a culture that moves fast, thinks big, and celebrates wins together. Whether your passion is building, selling, supporting, or scaling, you'll be surrounded by top talent who know what it takes to thrive in a competitive market. If you want to see your ideas create impact at scale and accelerate your career with a company on the rise, Birdeye is the place to do it.