Human Resources Business Partner

Asst Manager-BHR,

Should have experience in BHR, from a BPO company,

should be flexible in shifts,

,

• To be the first level of Interface between HR & Operations, Quality team for all HR related activities and Query handling
• Handle all queries, grievances and escalations received from agents on the floor and ensure the same are resolved within committed timelines and close the tickets on MYHR.
• Assist the L&D team in the co-ordination for JUMP / L&D initiatives
• Carrying out employee engagement activities across floor
• Support Operations in any Ad-hoc / calendarized activity, R&R, etc.
• Ensure to drive compliance with the teams with the support of Ops.
• Provide HR Policy guidance and Interpretation to employees for resolution to queries on existing policies, salary, Mediclaim, ESIC, PF, insurance claims etc.
• Support supervisor in co-ordinating / execution of Induction program defined for new joining at TL & ™
• Coordinate for the roll-out and closure of Internal Job Posting (IJPs) with in timelines
• Execution of HR initiatives on the floor such as HR Forums, Employee Satisfaction surveys,etc.
• Ensure Employee listening activities are planned, organized &conducted every quarter
• Ensure Confirmation process is run efficiently in the process;meet up with all employees (E01/E02) on an EDP and effectively manage the process
• Conduct regular refresher training on HR policies for both agents and Team Leaders to ensure clarity/awareness on HR policies and procedures
• Execute engagement activities on the floor
• Organize and Conduct Employee Engagement initiatives like Fun at work activities, CSR, etc.
• Conduct Exitdiscussion, Interviews for resigned employees and escalate issues, if any, arising of the interview.
• Maintain database and trackers for all BHR activities on real
• time basis.
• Ensure consistent and regular usage of MYHR wrt all BHR activities on a real time basis.
• Preparation of various BHR Reports within timelines

Highlight any anomalies / deviations noted within the

Qualifications

• Bachelor's degree
• 4-10 years of experience in HR or related field
• Strong organization, communication and conflict resolution skills