Asst Manager-BHR,
Should have experience in BHR, from a BPO company,
should be flexible in shifts,
,
- To be the first level of Interface between HR & Operations, Quality team for all HR related activities and Query handling
- Handle all queries, grievances and escalations received from agents on the floor and ensure the same are resolved within committed timelines and close the tickets on MYHR.
- Assist the L&D team in the co-ordination for JUMP / L&D initiatives
- Carrying out employee engagement activities across floor
- Support Operations in any Ad-hoc / calendarized activity, R&R, etc.
- Ensure to drive compliance with the teams with the support of Ops.
- Provide HR Policy guidance and Interpretation to employees for resolution to queries on existing policies, salary, Mediclaim, ESIC, PF, insurance claims etc.
- Support supervisor in co-ordinating / execution of Induction program defined for new joining at TL &
- Coordinate for the roll-out and closure of Internal Job Posting (IJPs) with in timelines
- Execution of HR initiatives on the floor such as HR Forums, Employee Satisfaction surveys,etc.
- Ensure Employee listening activities are planned, organized &conducted every quarter
- Ensure Confirmation process is run efficiently in the process;meet up with all employees (E01/E02) on an EDP and effectively manage the process
- Conduct regular refresher training on HR policies for both agents and Team Leaders to ensure clarity/awareness on HR policies and procedures
- Execute engagement activities on the floor
- Organize and Conduct Employee Engagement initiatives like Fun at work activities, CSR, etc.
- Conduct Exitdiscussion, Interviews for resigned employees and escalate issues, if any, arising of the interview.
- Maintain database and trackers for all BHR activities on real
- time basis.
- Ensure consistent and regular usage of MYHR wrt all BHR activities on a real time basis.
- Preparation of various BHR Reports within timelines
Highlight any anomalies / deviations noted within the
Qualifications
- Bachelor's degree
- 4-10 years of experience in HR or related field
- Strong organization, communication and conflict resolution skills
