Human Resources Business Partner

About ICP

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L'Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™

With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes

.
Who We Ar

e At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusiv

e.
We're A People First Comp

anyAt ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings pl

an.
Bring the Confide

nce Are you a relationship-focused, driven professional with a growth mindset Do you thrive on breaking through challenges and excelling in competitive environments You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We'd love to hear from

you!About the

role
ICP is looking for an energetic, dynamic and organized professional to join our team as a People Partner in our Mumbai office. This multi-faceted role will be pivotal in ensuring the smooth operation of our APAC region, understanding & interpreting stakeholder needs across our practices and functional support areas, and working with the broader People team to ensure we deliver against them glob

ally.
Acting as a trusted advisor, you will work closely with our leadership and management teams to ensure their needs are well understood and our People & Culture agenda delivers against them. You will support the full employee lifecycle, drive organizational effectiveness, champion culture, lead and embed core people processes, and proactively identify opportunities to strengthen our talent capabilities and operational excellence. Your work will also extend to employee relations, engagement, and leadership development, contributing directly to a thriving, inclusive, and high‑performance environment. You will solicit and share feedback to drive continuous improvement, as well as take the lead on or support defined projects within the global people plan. The People Partner will also preserve our coveted ICP culture of engagement, inclusivity and belo

nging.
Primary Responsibi

lities:
Strategic Partnership & Organizational Leadership: Serve as a trusted advisor to senior leaders by offering forward‑looking insights, data‑driven recommendations, and proactive solutions across all people‑related matters. Execute workforce plans within the APAC region that anticipate business needs, drive organizational effectiveness, and support sustained growth. Influence and shape organizational design, change management efforts, and scaling strategies to ensure structures, capabilities, and culture evolve with business

demands.
People Strategy Alignment: Provide strategic thought leadership by partnering closely with business leaders to deeply understand their priorities, challenges, and long‑term goals. Translate these insights into integrated people strategies, ensuring talent, culture, and organizational initiatives enable the business to achieve its desired

outcomes.
Talent & Capability Development: Partner with leaders and Talent Acquisition to forecast future talent needs, strengthen pipelines, and ensure a high‑performing, diverse workforce. Guide succession planning, leadership development, and career pathing that builds long‑term organizational bench

strength.
Employee Relations & Risk Mitigation: Navigate complex employee relations matters with sound judgment, balancing business priorities with legal, ethical, and people considerations. Advise leaders on policy interpretation, performance management, and conflict resolution to reduce organizational risk and support fair, consistent decision‑making. Ensure compliance with employment laws and global standards while anticipating emer

ging risks.
Program Execution & Operational Excellence: Partner cross‑functionally with SLT, TA, and the People team to deliver seamless execution of people programs. Lead or contribute to global HR initiatives, ensuring consistent implementation and strong local adoption. Continuously evaluate HR processes and recommend improvements that enhance agility, scalability, and employee

experience.
Regional/Global Partnership & Special Projects: Support or lead global people initiatives, ensuring strong local adoption and alignment with broader priorities. Collaborate across geographies and time zones to ensure consistency and scalability of practices. Serve as a connector between regional teams and leadership to share insights, escalate concerns, and improve process consistency wh

ere possible.
Employee Support & Onboarding: Act as a daily resource for leaders and their teams. This will include managing administrative aspects of the employee on and off-boarding process in collaboration with the Global People team, which could include a great first day experience, gathering documents for payroll, and collaborating with local and global IT teams for individual technology and

systems needs.
What We

• re Looking ForInfluential Strategic Partnership: The ability to build relationships with leadership teams across the organization, collaborating across all levels, influencing strategic direction and decision-making as it relates to the alignment of business and people initiatives. At the same time, balancing the need of the People Partner to gain and maintain the trust of the employee's ensuring approachability and partnership while championing the company's people
• first culture.Agility & Flexibility: The ability to thrive in fast-paced environments which require your willingness to be hands-on with the day-to-day requirements in addition to the strategic re
• sponsibilities.Multifaceted Lens & Approach: Natural curiosity which aims to question and challenge the business and its leaders to think broader, deeper and/or more strategically in their approach to addressing people and b
• usiness issues.Change Management Experience: An understanding of change management practices and the ability to support individuals and teams
• through change.Knowledge of Legal Compliance & Best Practices: In-depth knowledge of national (India) and practical knowledge of international employment laws (
• CN, UK and US).Operational Excellence: Proven experience performing operational people responsibilities to include day-to-day administrative responsibilities, with a strong focus on maintaining an elevated level of organization and the ability to manage multiple priorities, projects and tasks
• simultaneously.Professionalism: Must exhibit the highest professional ethics and presence, able to be trusted with highly confidential and sensiti
• ve information.People Partner Experience: 4+ years of progressive HR/People Partner experience in a high‑growth, global, or matrixed environment. Strong expertise in global employee relations, talent management, organizational design, and leadership development with the proven ability to deliver impactful and timely outcomes. Bachelor's Degree required, certifica
• tion preferred.Communication Skills: Excellent communication, consulting, and relationship‑b
• uilding skills.Someone who exemplifies
• our ICP Values:Curious: Always learning, eager to explore endless
• possibilities.Inclusive: Diversity is our strength. Every voice matters and we can achieve more when we
• do it together.Focused: With clear vision and unwavering dedication, we progress forward and deli
• ver excellence.Creative: Unleashing imagination, innovating boldly, and redef

ining possible.Trustworthy: Built on honesty, respect, and integrity we stand st

rong together.
Someone who exemplifies

• our ICP Values:Curious: Always learning, eager to explore endles
• s possibilities.Inclusive: Diversity is our strength. Every voice matters and we can achieve more when we
• do it together.Focused: With clear vision and unwavering dedication, we progress forward and del
• iver excellence.Creative: Unleashing imagination, innovating boldly, and rede
• fining possible.Trustworthy: Built on honesty, respect, and integrity we stand