HR Team Lead

CapsLock is a company that specializes in providing digital marketing services to businesses that are facing sales growth challenges. Our comprehensive services include sales consulting, data analytics, and various marketing solutions, all seamlessly integrated to ensure efficient and accelerated growth.

Our company was founded by industry professionals with expertise in IT, design, and data analytics. We identified a significant need for an exclusive, scalable customer acquisition solution in the market. Our vision is to provide a unique integrated solution for B2C clients that enables profitable customer acquisition, flexible scaling, and internal processes optimisation.

At CapsLock, our core values center around our people, client orientation, quality, continuous improvement, integrity, and fostering strong relationships. Our team is diverse and skilled, speaking 10+ languages, and located worldwide. We are dedicated to pioneering new and efficient marketing strategies to ensure our clients success.

Role Description

We are looking for an experienced and versatile HR professional to take a leading role in our growing HR team. The ideal candidate will bring not only solid experience across all areas of HR, but also strong soft skills, structured yet creative thinking, and the ability to drive new initiatives that strengthen our culture and employee experience.

As an HR Team Lead, you will manage a team of three members and report directly to the HR Director. In this role, you will act as a coach and mentor to your team, collaborate closely with other team leads, and serve as a barometer of what is happening within the organization. You will help to shape and evolve HR processes, from onboarding and performance evaluation tools to reporting, values, and culture programs.

We are looking for someone who can thrive in a fast-paced, dynamic environment, who is flexible, open-minded, and comfortable working across cultural contexts. This role requires excellent communication skills, stakeholder management, and the charisma to build trust and engagement across the company.

Requirements:

• Oversee the onboarding process and manage relevant documentation (onboarding emails, templates, instructions, tasks descriptions, contracts and other communications with candidates)
• Administer pulse surveys to gather feedback from employees and assess organisational culture and engagement
• Collaborate with external vendors and subject matter experts to leverage industry expertise and resources for HR best practices
• Oversee the planning and coordination of the major company events, including sourcing and negotiating contracts with vendors, travel arrangements, budgeting, event communications, among others
• Utilize metrics and data analytics to measure the effectiveness and impact of various HR initiatives, making data-driven decisions for continuous improvement
• Conduct benchmarking studies, prepare benchmarking reports and presentations for different levels of organization to support decision making and strategic planning, including preparation and submission of confidential data to survey companies (ex, Mercer survey submission)
• Establish and maintain the accuracy and relevance of HR processes to ensure compliance with company policies and best practices
• Develop, document, and maintain standard operating procedures (SOPs) for key HR processes
• Foster a culture of continuous improvement within the HR department, encouraging feedback and innovation to drive ongoing enhancements to processes and practices
• Manage employee relations by serving as a point of contact for employee inquiries and concerns
• Assist HRD in establishing and implementing performance management processes, including goal setting, performance evaluations, and feedback sessions.
• Oversee HRIS and data management to ensure accurate and up-to-date employee records
  
  

Skills and Experience:

• Proven experience as an HR Manager or similar role, with a minimum of 3 years of experience.
• Knowledge of HR best practices
• Experience in project management and budgeting
• Excellent communication and negotiation skills, business acumen
• Ability and willingness to build rapport with employees and vendors
• Analytical skills to measure the impact and effectiveness of programs
• Fluency in English
  
  

Education:

• Bachelor's degree in Human Resources, Business Administration, or related field
  
  

Personal Characteristics:

• Effective communicator
• Flexible and accepting of continuous change
• Comfortable in a multi-language, multi-cultural environment
• Strong interest in continuous learning
• Focus on data-driven decision making