Hr Specialist

The HR Shared Services Specialist serves as the first point of contact for employees and managers, delivering timely, accurate, and customer-focused HR support. This role is responsible for resolving HR inquiries, completing HR transactions, and escalating complex cases as appropriate.

This position plays a critical role in enabling consistent, high-quality employee experience through standardized processes, self-service adoption, and effective case management across a global HR Shared Services model supporting APAC, EMEA, and US regions.

Location: India, Gurugram

Functions:

• Serve as the initial contact for HR inquiries received through Vantive's case management system (HRCentral).
• Respond to employee and manager questions related to core HR processes and policies, with a strong focus on Workday transactions and HRIS-based activities.
• Provide clear guidance and education to promote self‑service and correct use of HR tools and resources.
• Support employees and managers across multiple geographies, ensuring consistent service delivery.
• Validate requests for completeness and accuracy prior to processing.
• Ensure data accuracy and compliance with defined HR data standards
• Support Tier 1 HR defensive audits, following established work instructions.
• Accurately document inquiries, actions taken, and outcomes within Vantive's case management system (HRCentral).
• Identify issues requiring escalation and partner with Manager and key stakeholders as appropriate for escalation.
• Follow up on open cases to ensure timely resolution and positive customer experience.
• Utilize and contribute to HR knowledge base articles, FAQs, and job aids.
• Identify recurring issues or trends and flag opportunities for process improvements or knowledge enhancements.
• Support adoption of standardized processes, automation, and self‑service solutions.
• Support special projects as assigned.

Qualifications:

• A minimum of 5 years in HR.
• Basic knowledge of human resources including talent acquisition, benefits, compensation, organizational design/development, M&A, employee communications, training and development, employee relations policies, etc.
• Experience working in an HR Shared Services or service center model.
• Exposure to HRIS platforms (e.g., Workday) and case management tools.
• Customer‑focused and service‑oriented approach
• Strong written and verbal communication skills
• Attention to detail and accuracy
• Collaborative mindset with willingness to escalate appropriately