HR Solution Delivery Lead

The HR Solution Delivery Lead will drive end‑to‑end execution, governance, and continuous improvement of key HR lifecycle processes at Domino's India. The role ensures seamless onboarding, a robust MIT (Manager‑in‑Training) pipeline, actionable exit insights, and strong workforce availability to support operational excellence and business growth.

Responsibilities

Onboarding Excellence

• Deliver a consistent, high‑quality onboarding experience across all sites.
• Manage pre‑joining engagement, documentation, induction, and the 30/60/90 integration cycle.
• Improve onboarding KPIs such as readiness, new hire experience, and early attrition.

MIT Journey Governance

• Own the complete MIT lifecycle, from selection to certification.
• Collaborate with L&D and Operations to ensure structured learning and milestone completion.
• Monitor MIT dashboards and drive actions to strengthen throughput and talent pipelines.

Exit Insights & Retention Analytics

• Strengthen the exit interview process, data accuracy, and reporting discipline.
• Convert exit trends into actionable insights for HR and Operations teams.
• Support targeted retention strategies for high‑churn business units and roles.

Workforce Availability & Deployment

• Track staffing health, absenteeism, and bench availability for stores.
• Forecast workforce requirements for new stores, seasonal peaks, and business expansion.
• Implement process improvements to minimize staffing gaps and speed up deployment.

Solution Delivery & Process Improvement

• Act as the central HR delivery partner to identify and solve lifecycle process gaps.
• Lead SOP design, workflow optimization, and continuous improvement efforts.
• Drive governance through data, dashboards, and recurring review mechanisms.

Qualifications

• 8–12 years of HR experience in HR operations, process excellence, or solution delivery.
• Experience in retail, QSR, FMCG, or multi‑location environments preferred.
• MBA/PGDM in Human Resources or equivalent.

Required Skills

• Strong HR process & program management.
• Analytical thinking with strong data interpretation skills.
• Excellent stakeholder management and communication.
• Structured problem‑solving with a delivery‑oriented approach.
• Ability to work in a fast‑paced, multi‑location environment.

Preferred Skills

• Experience in retail, QSR, FMCG, or multi‑location environments preferred.