HR Shared Services Officer

Key Responsibilities

• HR Processes & Administration
• Support the employee lifecycle with accurate HR administration and coordination.
• Act as the first point of contact for employee queries via email, phone, or face-to-face.
• Handle escalated issues and ensure timely communication of resolutions.
• Collaborate with payroll teams/providers to deliver timely information and reports.
• Compile routine management information reports and handle ad-hoc reporting requests.
• Assist with audit requests by providing required documentation promptly.
• Maintain 100% accuracy of employee records in the HR database.
• Deliver tasks within SLA and manage smaller ad-hoc HR projects.
• Strive for global consistency in HR processes, minimising variations.

Your Skills & Experience

• Proven HR Operations experience in an international shared services environment.
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Experience supporting UK HR Operations (global exposure is a plus).
• Ability to manage multiple activities in a fast-paced environment.
• Strong communication skills (written and verbal).
• Professional attitude with strong confidentiality handling.
• Track record of delivering excellent employee service.