Job Description
The HR Services Coordinator I is responsible for performing day-to-day HR data management activities, ensuring data integrity, accurate processing, analysis, and reporting of HR information. The role independently manages routine and non-routine tasks, applies judgment in resolving issues, and interprets HR guidelines, policies, and procedures. Additionally, the role supports case triaging across HR functions to ensure employee requests and concerns are accurately routed and resolved in a timely manner.
Responsibilities:
- Prepares, maintains, and updates employee data for the HR information system. Confirms accuracy and integrity of all data entered, and assures information is available on a timely basis. Performs group data updates, exports, imports, clean-ups, and researches/reports on any data discrepancies.
- Creates, maintains, and ensures quality assurance of key human resources data sets, reports, and metrics.
- Supports the quality audit by reviewing employee data in the system and corrects discrepancies when needed.
- Utilizes technology and analytical tools to develop and analyze enterprise-wide people and other cross-functional data as needed.
- Provides administrative support such as preparing and composing confidential correspondence with all supporting documentation, requiring application of specialized knowledge of the assigned function. Responds verbally (via telephone call) or in writing to inquiries, complaints or problems related to function.
- Receives, review and priorities HR case tickets.
- Assign tickets to appropriate AskHR functions or HR departments.
- Monitor ticket progress and ensure timely resolution
- Resolves basic Tier 1 inquiries
Job Requirements:
- Bachelor's degree from a reputable educational institution
- Proficiency in Microsoft Office applications.
- Strong attention to detail. Attentive to detail and accuracy, performs quality work, continuously looks for improvements, owns/acts on problems, and seeks opportunities to increase effectiveness and efficiency.
- Clearly exchanges thoughts, ideas and messages through written, verbal and non-verbal methods that promote an understanding with the target audience. Creates accurate and punctual reports, shares information and ideas with others in a timely manner. Listens carefully and attentively.
- Good customer service and interpersonal communication skills and the ability to communicate effectively via phone or in person.
- Able to work flexible hours, including shifts and public holidays (24/5 support).
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
