Job Description

Join a High -Performance Culture That Drives Innovation and Excellence

At Vertiv, we don't just hire talent - we cultivate leaders who drive innovation and engage teams to push the limits of what's possible.

As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next -gen technology -and we need bold, high performing individuals like YOU to take us to the next level.

Why Vertiv

High -Performance Culture : We empower you to think big, execute with excellence, and deliver impact. Our performance -driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
Leadership Without Limits : Leadership at Vertiv goes beyond just titles -it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer -centric thinking, setting the foundation for an action -focused culture.
Limitless Growth & Learning : We believe in continuous development. Whether through rotational programs or high -impact projects, you'll have the opportunity to expand your expertise and grow your career.
A Place for Everyone : Our commitment to Inclusion ensures that all employees unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

POSITION SUMMARY

This role manages day-to-day administrative tasks in the Human Capital Management (HCM) System, focusing on data accuracy, analysis, processing, and reporting. The person works independently with minimal supervision, resolves non-routine issues, and interprets policies, procedures, and guidelines to determine the best course of action.

RESPONSIBILITIES

Employee Data Management Support

Prepares, maintains, and updates employee data for the HR information system. Confirms accuracy and integrity of all data entered, and assures information is available on a timely basis. Performs group data updates, exports, imports, clean-ups, and researches/reports on any data discrepancies.
Creates, maintains, and ensures quality assurance of key human resources data sets, reports, and metrics.
Supports the quality audit by reviewing employee data in the system and corrects discrepancies when needed.
Utilizes technology and analytical tools to develop and analyze enterprise-wide people and other cross-functional data as needed.
Collaborates with subject matter experts across the HR service areas (learning and development, recruitment, talent management, compensation and benefits, and employee relations) to promote data governance and stewardship and improve operational performance.
Delivers routine daily/weekly/monthly reporting and responds to basic to intermediate ad hoc data requests. Prepares reports, graphs, charts and statistics in support of human resources operations.
Provide first-level guidance and training to junior team members.
Provides administrative support such as preparing and composing confidential correspondence with all supporting documentation, requiring application of specialized knowledge of the assigned function. Responds verbally (via telephone call) or in writing to inquiries, complaints or problems related to function.

Case Management & Employee Support

Handle HR service requests via ticketing or case management tools, ensuring prompt resolution and quality responses.
Escalate complex or non-standard cases to senior team members as appropriate.
Provide clear guidance to employees and stakeholders on HR processes and requirements.

Process Compliance & Continuous Improvement

Adhere to HR policies, controls, and governance standards.
Identify process gaps, recurring issues, or data quality risks and recommend improvements.
Support documentation updates, knowledge articles, and SOP maintenance.

Reporting & Metrics Support

Assist in generating operational reports and metrics (e.g., volume, SLA adherence, error rates).
Support audits, internal reviews, and compliance checks as needed.

Process Compliance & Continuous Improvement

Adhere to HR policies, controls, and governance standards.
Identify process gaps, recurring issues, or data quality risks and recommend improvements.
Support documentation updates, knowledge articles, and SOP maintenance.

Reporting & Metrics Support

Assist in generating operational reports and metrics (e.g., volume, SLA adherence, error rates).
Support audits, internal reviews, and compliance checks as needed.

Ad Hoc Support

Provide ad hoc support to tasks within the HR Services Team when needed.

QUALIFICATIONS

Bachelor's degree from a reputable educational institution
1-2 years of relevant HR work experience
Experience in administering HRIS databases and related systems, Oracle Fusion is a plus
Proficient in Microsoft Office applications
Strong attention to detail - Delivers accurate, high-quality work, takes ownership of issues, and actively looks for ways to improve processes and work efficiency.
Communicates clearly and effectively through written, verbal, and non-verbal methods to ensure understanding with the intended audience. Prepares accurate and timely reports, shares information promptly, and listens actively to others.
Must have strong customer service and interpersonal communication skills and the ability to communicate effectively via phone or in person
Proven ability to manage a high volume of requests with efficiency, accuracy, and attention to detail
Demonstrated flexibility and adaptability working in fast-paced environment with frequent changes in priorities and processes.
Able to work flexible hours, including shifts and public holidays (24/5 support).
Comfortable working in a fast-paced environment with frequent changes in priorities, processes, or direction
Demonstrated flexibility and adaptability in responding to shifting business needs
Strong organizational and time management skills to meet tight deadlines without compromising quality
Ability to remain calm and focused under pressure while delivering consistent results

PHYSICAL & ENVIRONMENTAL DEMANDS

No Special Physical Requirement
Open for rotational shifts.

TRAVEL REQUIRED

No

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength

OUR BEHAVIORS

Own It
Act With Urgency
Foster a Customer -First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development

HR Services Coordinator